Job Title

Position Title Progress Manager Position Purpose Were looking for a thoughtful, dependable, and communicative Progress Manager to act as a trusted bridge between families and our internal advising team. Youll be the key point of contact for parents throughout their childs study abroad journeyproviding timely updates, thoughtful recommendations, and genuine care as their child progresses toward their goals. Key Responsibilities 1. 1. / The Trusted Contact for Families - - Understand each familys concerns, preferences, and expectations, offering encouragement and insight - - - - Build long-term, positive relationships with families and keep them informed on academic planning and application progress - Understand each familys concerns, preferences, and expectations, offering encouragement and insight - Respond promptly and helpfully when challenges arise, ensuring families always feel heard and supported - Proactively suggest internal offeringssuch as courses, mentorship, or partner programsbased on the students progress and future goals - Collect feedback to support continuous improvement of the customer journey and enhance client satisfaction and referral rates 2. 2. / Project Progress & Service Quality Oversight - - - - Collaborate closely with Graduate Coach, Former Admissions Officer, and course managers to ensure services are delivered to fulfill family needs. - Contribute and integrate the familys needs and perspectives when the counselor team develops roadmaps, application plans, and school lists, etc., for the student - Track key performance indicators such as service completion rates, parent feedback records, and student engagement to identify risks early and intervene when necessary 3. 3. / Cross-Department Collaboration - - - Share frontline insights about familys needs with curriculum, operations, and product teams - Coordinate all communication between internal advisors and external parents, ensuring messaging is aligned and delivery meets family needs Qualifications - - Bachelors degree or above; background in education, psychology, communication, or business management preferred - 2 - At least 2 years of experience in education services, customer success, account management, or high-touch client support - - Excellent verbal and written communication skills; calm under pressure; able to handle high-expectation clients with professionalism - - Strong project management mindset and ability to multitask, prioritize, and drive execution across complex service plans - - Proficiency in English and/or ability to communicate directly with overseas advisors and parents - / - Familiarity with U.S./U.K. admissions systems or previous experience in international education is a plus Preferred but Not Required - Google GmailDocsChatGemini - Familiarity with Google Workspace tools (Gmail, Docs, Chat, Gemini, etc.) - AI - Regularly use AI tools to enhance productivity - - Previous experience in college counseling, academic advising, or application support - - Brings an optimistic and open mindset, with a proactive and solution-oriented approach to challenges; a collaborative team player who demonstrates patience and empathy, and builds trust even in complex or high-pressure situations What We Offer - - Collaborate with diverse clients and counselors around the world - - Be part of a team that helps students reach transformative admissions outcomes - + - A professional, collaborative, and mission-aligned work environment - - A meaningful role where your efforts directly improve lives and futures - - Bonus related to referral or upsell #J-18808-Ljbffr