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Join to apply for the Chef, IMPLANTATION, Segment des petites entreprises/Head, SBS Implementation role at ADP 3 days ago Be among the first 25 applicants Join to apply for the Chef, IMPLANTATION, Segment des petites entreprises/Head, SBS Implementation role at ADP Get AI-powered advice on this job and more exclusive features. Titre du poste : Chef, IMPLANTATION, Segment des petites entreprisesRelevant du vice-prsident ou du directeur gnral du segment des petites entreprises, le directeur principal ou la directrice principale, Implantation dirige des quipes techniques, administratives et de professionnels responsables de la fonction Implantation du segment des petites entreprises. Le ou la titulaire du poste doit veiller ce que les spcialistes de limplantation (SI) mettent en uvre toutes les units daffaires vendues dans les dlais prvus et en respectant le budget de projet. Cette personne doit galement soutenir et consulter les Ventes au cours du processus de prvente afin de dterminer la stratgie de tarification et dimplantation des produits. Il sagit dun poste de dirigeant o la personne slectionne sera responsable de lencadrement, du mentorat et des rsultats du taux dengagement pour la division concerne, et contribuera aux initiatives de celle-ci par lintermdiaire de groupes de travail et de projets. Principales Responsabilits Diriger lImplantation en veillant ce que toutes les units daffaires vendues et les activits de transfert soient mises en uvre dans les dlais prvus et dans le cadre du budget de projet; prvoir les heures facturables avec prcision et garantir latteinte des objectifs de productivit de la division des SI; assurer la russite des services Implantation de la division ainsi que lentire satisfaction de la clientle, telle que mesure par les rsultats du sondage dImplantation auprs dune clientle de rfrences. Planifier les dpenses, les ressources et les exigences lies aux capitaux du service et grer ce dernier de manire atteindre les rsultats financiers prvus et planifis; collaborer avec les Finances pour assurer lexactitude des rapports sur les retards et les prvisions de dploiement et dimplantation. Collaborer avec les Ventes pour influencer la dcision dachat; prsenter la stratgie et la mthodologie dImplantation lors dappels de vente de haut niveau; sassurer que des estimations prcises et rapides sont fournies aux associs aux Ventes et que la mthodologie dimplantation est correctement communique au client; soutenir la rsolution des problmes des Ventes et des clients faisant lobjet dun recours hirarchique. Travailler en troite collaboration avec la direction des Ventes et les Finances pour laborer des propositions de prix qui rpondent aux objectifs dADP Canada et de la clientle. Collaborer troitement avec le service la clientle et la direction de lexploitation afin dassurer un transfert harmonieux des comptes de limplantation au service et la production; participer la planification stratgique de lorganisation. Participer aux initiatives de la division afin damliorer les processus et de communiquer les problmes; assurer la liaison entre les parties prenantes en ce qui concerne les questions ayant une incidence sur les ventes, le processus dimplantation et les outils; rendre compte rgulirement de ltat davancement des dploiements, de la productivit des SI, des dpenses, ainsi que de la formation et du perfectionnement des SI. tre responsable du programme de formation destin aux clients; veiller ce quune formation de haute qualit soit offerte en temps opportun pour tous les produits et ce que la formation sur les nouveaux produits soit dispense en respectant les dlais et les normes de la division; sassurer que les politiques de facturation appropries sont respectes. FORMATION OU EXPRIENCE Baccalaurat en administration des affaires ou dans un domaine connexe, connaissances pertinentes dcoulant dau moins 12 ans dexprience en gestion, dont trois cinq ans de supervision dun grand nombre de professionnels (plus de 25). Exprience dans le domaine du conseil et des services professionnels un atout. Tous les domaines suivants seront toutefois pris en compte : gestion de la mise en uvre de systmes, gestion du service la clientle, ressources humaines, paie ou systmes financiers. Agrment auprs dorganisations comptentes un atout. Russite prouve de lencadrement dune grande quipe de professionnels; capacit dmontre recruter, embaucher et fidliser du personnel concurrentiel et dont les comptences sont trs recherches; capacit avre mentorer, encadrer et conseiller les associs; exprience dmontre dans le dveloppement dun effectif de rserve et lidentification de la relve. Exprience de llaboration et de la gestion dun budget pour un service. Exprience dans un environnement de systmes hautement techniques. Exprience de travail auprs dune organisation des ventes trs motive et dynamique; exprience de la gestion des relations ou des partenariats avec les clients et les fournisseurs tiers; exprience de la mise au point ou de la rorganisation de processus de prestation de services aux clients ou de services dimplantation. A propos d'ADP : Nous sommes un fournisseur mondial complet de solutions infonuagiques en matire de gestion du capital humain (GCH), runissant la gestion des RH, de la paie, des talents, des heures, de limpt et des avantages sociaux, en plus dtre un chef de file dans les services dimpartition, lanalytique pour les entreprises et lexpertise en conformit. Nous croyons que nos personnes sont au cur de notre culture pragmatique, qui embrasse nos valeurs fondamentales, accueille les ides, encourage linnovation et valorise lappartenance. Notre travail nous a valu dtre reconnus par de nombreuses organisations prestigieuses. Pour en savoir davantage, allez Prix et honneurs. The Sr. Director, Implementation reporting to the VP/GM Small Business Segment (SBS), the incumbent leads professional, technical and administrative teams in SBS Implementation function. Ensures that the IS organization implements all sold business units within forecasted time frames and within project budget. Provides support and consults with the Sales organization during the presale process to determine pricing and product implementation strategy. This is a leader of leader position where the incumbent is accountable for the ongoing coaching mentoring, and engagement results for the specified division. Also, contributes to division initiatives through task force and project assignments. Key Responsibilities Leads the Implementation Organization ensuring that all sold business units and transfer business is implemented within forecasted time frames and within the scope of the project budget. Ensures that billable hours are accurately forecasted and that division IS productively objectives are met. Responsible for the success of the Department's Implementation services and ultimate client satisfaction as measured through implementation survey scores as a Referenceable client base. Plans for department expenses, resources and capital requirements and manages the department to achieve forecasted and planned financial results. Works with the Finance to maintain accurate start and implementation backlogs and forecast reports. Works with Sales to impact the 'buy' decision. Presents Implementation strategy and methodology at high level sales calls. Responsible for ensuring that accurate and timely estimates are provided to the sales associates and that the Implementation methodology is properly communicated to the client. Assists in the resolution of escalated sales/client issues. Works closely with Sales Management and Finance to develop pricing proposals that meet the goals of ADP Canada and the client. Works closely with Client Service and Operations Leadership to insure a smooth hand-off of accounts from implementation to service and production. Participates in strategic planning for the organization. Participates in Divisional initiatives to improve process, communicate issues. Acts as liaison between various stakeholders for issues that impact sales, the implementation process and tools. Routinely reports on status of starts, IS productivity, expense, and IS training and development. Responsible for the client education training program. Ensures that high quality training is provided timely for all products and that new product training is delivered within division timeframes and standards. Ensures that proper billing policies are followed. EDUCATION And/or EXPERIENCE A Bachelor's Degree in Business Administration or other related field and the resultant knowledge and experience from at least 12 years of management experience, including 3-5 years supervising a large staff (25+) professionals. A background in consulting and professional services would be preferred however any of the following would be considered: systems implementation management, Client Service management, Human Resources, Payroll or Financial systems. Accreditation from appropriate organizations would be an assets. Demonstrated success at leadership of a large professional staff. Demonstrated success at recruiting, hiring and retaining a highly marketable and competitive staff. Proven ability to mentor, coach and counsel associates. Demonstrated success in developing bench strength and identifying successors. Experience with developing and managing to a department expense budget. Experience in a highly technical systems environment. Experience in working with a highly motivated and dynamic sales organization. Experience in managing relationships/partnerships with clients and third-party suppliers. Experience in developing and/or re-engineering process for delivery of client services and/or implementation services. A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation and values belonging. Weve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADPs operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADPs culture and our full set of values. Seniority level Not Applicable Employment type Full-time Job function Business Development and Sales Human Resources Services Referrals increase your chances of interviewing at ADP by 2x Sign in to set job alerts for Owner roles. Halifax, Nova Scotia, Canada 4 months ago Halifax, Nova Scotia, Canada CA$63,000.00-CA$67,000.00 2 weeks ago Director, Business Development - Acquisitions Managing Director, Defence - Invest Nova Scotia Director of Business Development | Remote Dartmouth, Nova Scotia, Canada 1 week ago Accelerated Management Training Program-EN Dartmouth, Nova Scotia, Canada 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr