Job Title

Bilingual Communication: Excellent proficiency in Canadian French and English (written and spoken). Automotive Knowledge: Strong understanding of automotive hardware and software systems, including functionality, common issues, and remedies. Technical Support Expertise: Experience in Product Support and Technical Assistance (12 years minimum). Customer Service: Ability to handle complaints and deliver an exceptional customer experience with adherence to response times. Analytical & Critical Thinking: Strong problem-solving skills for diagnosing and resolving complex issues. Team Collaboration: Experience working with cross-functional teams (Engineering, Quality, OTA, Customer Service). Organizational Skills: High attention to detail, time management, and workflow prioritization. Proactive & Self-Motivated: Ability to work independently with minimal supervision. Professionalism: High level of integrity and adherence to company policies. Technical Tools: Familiarity with diagnostic software, hardware, and systems like Global Technical Assistance Center (GTAC). Compliance Awareness: Understanding of data security and compliance standards. Required Qualifications Bachelors degree (4-year course) or equivalent experience. 12 years experience in Product Support and Technical Assistance. Excellent bilingual communication skills (Canadian French & English). Strong knowledge of automotive hardware and software systems. Experience handling complaints and delivering outstanding customer service. Ability to work with multiple cross-functional teams and stakeholders. ________________________________________ Key Skills Automotive hardware/software proficiency. Customer service and complaint resolution. Critical and analytical thinking. Team collaboration and communication. High attention to detail and professionalism. Proactive, self-motivated, and organized.