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Select how often (in days) to receive an alert: Parks Information Officers and Parks Lead Information Officers Location: Various locations in Central A, AB Company: Government of Alberta Job Information Job Title: Parks Information Officers and Parks Lead Information Officers Job Requisition ID: 78278 Ministry: Forestry and Parks Location: Central Alberta - Aspen Beach, Carson-Pegasus, Crimson Lake, Dillberry Lake, Miquelon Lake, Pierre Greys Lakes, Pigeon Lake, Red Lodge, and William A. Switzer Provincial Parks Full or Part-Time: Full-Time Hours of Work: 40 hours per week Permanent/Temporary: Temporary Wage, Seasonal Scope: Open Competition Closing Date: January 25th or Until Suitable Candidate Found Classification: Administrative Support 2 (AS2) / Administrative Support 3 (AS3) Salary - Administrative Support 2 (AS2) based on 40 hours per week: $21.15 - $26.76 per hour - Administrative Support 3 (AS3) based on 40 hours per week: $23.28 - $29.46 per hour Benefits In Lieu of Regular Wages - 5.6% of regular wage earnings instead of paid holidays - 6% of regular wage earnings instead of annual vacation pay Shift Premium Pay - $3.25 per hour for weekends and holidays - $2.75 per hour for evenings Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Albertas parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations. For more information about the Ministry of Forestry and Parks, visit our website at: https://www.alberta.ca/forestry-and-parks The Central Region includes parks in Edmonton, Red Deer, Rocky Mountain House, Hinton, Grande Cache, Whitecourt, and Wainwright areas. See the geographic area of Central Region by downloading the PDF: alberta-parks-protected-areas-provincial-map. For more information on Park locations visit: https://albertaparks.ca/ Information Officers (IOs) and Lead Information Officers (Lead IOs) provide a frontline government contact for public campground registration, queries and comments related to travel in, and recreational use of Provincial Parks, Recreation Areas, Wildland Parks, Natural Areas and surrounding area. This positions primary purpose is to provide exceptional frontline customer service in person at a booth/store or visitor centre, on the phone and through email to assist visitors, deliver information, problemsolving issues and delivery of the Alberta Parks reservation service for campgrounds. The Lead Information Officer role focuses on higher level administrative and leadership tasks: scheduling, staff training, visitor concern management, onsite troubleshooting, retail inventory management, cash reconciliation, and reporting. Information Officer (AS2) duties and responsibilities include but are not limited to: Visitor Services Operations - Understand shop.albertaparks.ca functions to register campers, update visitor information, and process payments or refunds using the system. - Participate in all required visitor services operations, which may include camper compliance, shower coin collection, self registration collection and reconciliation, retail services, group unit counts, and public information sharing. - Operate computerbased pointofsale terminals to perform retail of gift store products and services which include firewood, concession items, and rentals. Administrative Duties - Review and reconcile revenue for daily cashouts and accurately enter data into Excel workbooks. - Record and organize statistics for public visitation and demographics. - Respond to inperson and telephone/email requests for information on area amenities and recreational activities. Information Services - Advise the public of the various rules, policies, and regulations that apply within a Provincial Park. - Stay up to date on relevant activities, special events, opportunities, and conditions (trails, water, fishing, etc.) and provide this information to the public. - Provide onsite visitor concern management, troubleshooting, and reporting and follow up with customer complaints. Please click on this link to view the job description for Information Officer (AS2). As the Lead Information Officer (AS3), primary duties include assisting with and performing AS2 duties in addition to some frontline administrative and supervisory tasks such as Competencies: - Agility You must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs. - Drive for Results This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives and services and pay attention to detail, be proactive, and demonstrate good work ethics. - Develop Self and Others You must be able to proactively learn about the needs of park visitors, reflect on public interactions to identify areas of improvement and create a shared learning environment to lead the delivery of top level customer service; have the willingness to crosstrain for other areas or duties such as occasionally assisting the maintenance staff. - Build Collaborative Environments You have the ability to promote collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue using excellent interpersonal and communication skills with a positive and inclusive attitude. - Systems Thinking This position is one component of a larger work environment that includes other program areas. It is important to understand how the position contributes to achieving broader Alberta Forestry and Parks goals and outcomes. - Creative Problem Solving Occasionally challenges arise, and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions and need to be able to use a wide range of communication, problemsolving skills to promptly and professionally address issues. Qualifications Required - Information Officer (Administrative Support 2): High school diploma. - Equivalency: Directly related experience considered on the basis of one year of experience for one year of education. - Lead Information Officer (Administrative Support 3): High School Diploma; One year of related experience. - Equivalency: Directly related experience or education considered on the basis of one year of experience for one year of education OR one year of education for one year of experience. - Additional requirements to be successful in this role: - Valid Class 5 Drivers License or equivalent. - Drivers Abstract. - Criminal Record Check. - Workplace Hazardous Materials Information System (WHMIS) certificate. - Current Standard First Aid and CPR Level C/AED certificate. Assets - Previous supervisory or leadership experience for Lead Information officers. - Postsecondary education. - Experience with revenue/cash handling. - Administrative experience. - Experience with Shop.AlbertaParks.ca. - Familiarity with campground operations, park regulations, campground etiquette and surrounding Park amenities. - Experience working both in a team and independently with little to no supervision. To succeed in this role, you should also possess - Strong written and verbal communications skills to clearly communicate with the public. - Available to work weekend and evening shifts during the season. - Strong computer skills, including Microsoft Office (Excel, Word, Outlook, and Publisher). - Customer service, retail and cashhandling experience and/or administration experience. Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards Additional information - Fulfill seasonal contract (anticipated April / May 2026 September / October 2026). - This position is based on a 40hour work week, dependent on operational needs. - Evening and weekend work is required; a premium is paid for these shifts. - Access to reliable transportation to and from place of work. - Adherence to Alberta Parks Uniform Policy. - These positions may require some outdoor work in a variety of weather conditions. Additional notes - Those selected for an interview will need to supply three work related references. - Interviews will take place in February/March, 2026. - Training will be provided to successful candidates. - Shared rental staff housing may be available, dependent on Park location. - Any costs associated with obtaining required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Outofprovince applicants can obtain the required documents/checks from the province they currently reside in. Instructions for your Resume - Include date ranges (month and year) associated with all education and work experience we are unable to assess resumes without this information. - Indicate whether your work experience was casual, parttime or fulltime. - Example: Camp Counsellor: Jan 2016 June 2019 (PT, 3 eighthour shifts per week). What We offer - Working for the Alberta Public Service https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx - Alberta Public Service Benefit Information https://www.alberta.ca/alberta-public-service-benefits - Research Alberta Public Service Careers tool https://researchapscareers.alberta.ca - Professional learning and development https://www.alberta.ca/professional-development-support-directive - Positive workplace culture and worklife balance. - Mentorship Programs. Resources for applicants - https://www.alberta.ca/apply-for-jobs-with-the-alberta-public-service.aspx - https://www.alberta.ca/alberta-public-service-hiring-process.aspx - https://alis.alberta.ca/look-for-work/ How To Apply Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles for more information. It is recommended applicants who have completed postsecondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) (https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html). It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application. Closing Statement This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted. If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Alba Ngjelo at [email protected]. #J-18808-Ljbffr