Job Title

Role Summary As a Manager of Customer Experience, the role's purpose is to support the enhancement of the overall customer experience at Pure. The person for this role is someone who can foster a wholesome relationship with a customer-centric view between Pure's teams to ensure we provide first-class service. Core Responsibilities - Creation, Analysis and distribution of surveys - Present solutions that fix pain points highlighted in the results. - Create pilot programs that test the approved solutions. - Contribute to creation of PowerPoint presentations for Board book pages, Village Halls, relevant projects, etc. - Organize and attend meetings with effective note taking include next steps and homework tasks for appropriate individuals. - Update and distribute reporting. - Demonstrate exceptional customer service (internal/external) - Support Pures ESG program. - Track and update the customer experience roadmap and priority matrix - Work closely with marketing and communications to improve all customer facing communications Required Skills and Experience - Three to five years of related work experience, preferably within a hospitality or commercial real estate environment. - Demonstrated ability to work both independently and in a team environment, is self-motivated and takes initiative. - Must have strong interpersonal skills to effectively communicate with internal and external parties and provide a high level of customer service. - Able to collaborate and navigate within various departments at Pure to work together to make tenant-centric decisions. - Excellent computer literacy & skills (MS Office applications), particularly with excel creating presentations - Strong analytical and critical thinking skills as this role requires understanding data from various sources, providing analysis in a presentable form, and speaking to the data in an open forum. - Able to handle multiple projects simultaneously and adapt to a changing environment in a high-growth company. Our people are what makes us different. At Pure Industrial we are committed to workplace diversity and inclusion within our organization; therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process. Successful applicants will also be subject to a background check. #J-18808-Ljbffr