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About Synergy AdvantageLocation: Canada (Remote/Hybrid depending of the location)Job Type: Full-timeNote: This role is focused on the quality process in sales, not on software or technology in general.About the RoleWe are looking for a highly organized and detail-oriented Sales Quality Specialist to join our growing team. This role is ideal for someone who has solid QA experience and is interested in contributing to process improvement, cross-department collaboration, and potentially stepping into a leadership capacity over time.The successful candidate will help ensure our operational standards are met across multiple departments and will play an important part in building consistency, accuracy, and accountability within the team.ResponsibilitiesReview and monitor the quality of work across designated departments (Sales, Customer Service, Order Processing, etc.)Conduct regular audits to ensure adherence to company policies and proceduresIdentify gaps, errors, or opportunities for improvement and provide clear, constructive feedbackSupport the development and refinement of QA processes, SOPs, and performance standardsWork closely with team leads and management to ensure alignment and quality benchmarksAssist in training and onboarding new team members as neededTrack and report QA metrics to help improve overall departmental performanceOptional: Take on mentorship or light leadership responsibilities if experiencedRequirementsPrevious Quality Assurance in sales experience is required (13+ years preferred)Strong attention to detail and accuracyExcellent communication and documentation skillsAbility to evaluate processes objectively and provide actionable feedbackComfortable working with multiple departments and workflowsLeadership or team-lead experience is considered an asset, but not requiredStrong problem-solving skills and the ability to work independentlyWhat We OfferCompetitive salary based on experienceOpportunity for growth into a QA Lead roleSupportive team culture and collaborative working environmentTraining, development, and career-advancement opportunitiesRemote/hybrid flexibility (depending on candidate location)