Job Title

Akkodis is seeking a Specialised IT Consultant for a Contract position with a client located in Toronto, ON (Hybrid). Ideally looking for applicants who provide the services of tier 2 and 3 support for CAD application, Hexagon, OnCall Analytics application, with some exposure to 911 integration with CAD. Position: Specialised IT Consultant Location: Toronto, ON (Hybrid) Must Haves: 10 years of experience in providing tier 2 and 3 support for CAD application (Dev/UAT/Training environments) and CAD Business Intelligence application. Extensive experience working with the Hexagon, JTS and OPTIC agencies IT and business resources to support the I/CAD application and the OnCall Analytics application. Knowledge of the police dispatch process Knowledge of 911 integration with CAD Desired Skills and Experience 10 years of working experience with Hexagons I/CAD application. Extensive knowledge of the OPTIC CAD business requirements, configuration and setup. Extensive experience working with the Hexagon, JTS and OPTIC agencies IT and business resources to support the I/CAD application and the OnCall Analytics application. Experience providing tier 2 & 3 support for the CAD application. Experience troubleshooting network issues. Excellent analytical, problem-solving and decision-making skills. Excellent verbal and written communication skills. Highly developed interpersonal and negotiation skills. A team player with a track record for meeting deadlines.