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Job Title


Technical Writer


Company : Swoon


Location : Toronto, Ontario


Created : 2025-12-17


Job Type : Full Time


Job Description

Technical Writer Operational Risk Policy (Contract)Line of Business: Operational Risk PolicyContract Duration: 6 months (with potential for extension and/or conversion)Work Model: Hybrid (2 days onsite, flexible to align with team)Location: Downtown Toronto Hours: MondayFriday, 9:00 AM5:00 PM ESTKey ResponsibilitiesSupport the remediation and modernization of Operational Risk Policy documentation.Review and leverage existing policy materials, identifying gaps and areas for enhancement.Map current documentation to updated enterprise and regulatory policy standards.Rewrite and create policy documents from scratch where required.Uplift framework and policy documentation to align with evolving business and regulatory expectations.Review, revise, and refine documentation to ensure clarity, accuracy, and consistency.Collaborate with risk, compliance, and business stakeholders to validate content and ensure alignment.Required Qualifications3-5+ years of experience in financial services or banking environments.3-5+ years of experience writing policy documentation and end-user materials.Strong understanding of Operational Risk Management principles and frameworks.Proven experience with policy remediation and policy uplift initiatives.Ability to critically review, edit, and improve complex documentation.Experience working within a Top 5 banking environment.Excellent written communication and stakeholder engagement skills.EducationPost-secondary education required.Interview ProcessRound 1: Virtual interview with Hiring Manager (45 minutes)Round 2: Virtual interview with team members (30 minutes)Round 3: Virtual stakeholder interview (30 minutes)Additional Step: Possible case study