Job Title

Bilingual POS Technical SupportFull-Time, PermanentFully Remote: Candidates can be located anywhere in Ontario or Quebec.Hybrid Option: For those living near Toronto HQ, on-site presence is required (A minimum of 2 days per week at the moment, but is subject to change) Salary: Up to $48,000Schedule: Rotating shifts MondaySunday8:00 AM6:00 PM11:00 AM8:00 PM1:30 PM10:30 PMCandidates must be available MondaySunday (flexible scheduling possible constraints can be discussed)Company OverviewOur client is a leader in their industry and continues to grow, operating an integrated network of retail stores that provide a full range of clothing choices within various niches. They offer an inclusive, supportive, and growth-oriented work environment.Perks & BenefitsCompany-paid health, dental, and vision benefits (after 6 months)Employee discountsCasual dress codeComprehensive training and onboardingSupportive, family-oriented work atmosphereTuition reimbursement opportunitiesTremendous career advancement potentialJob SummaryAs a Bilingual POS Technical Support Specialist, you will be responsible for responding to and resolving technical support calls from store locations in English and French. You will provide remote troubleshooting for store-level hardware, software, and POS registers, ensuring timely resolution and minimal disruption to operations.Key ResponsibilitiesCommunicate with stores experiencing technical issues, document details, and determine solutionsResearch and implement solutions using user guides, technical manuals, and knowledge base resourcesProvide training and advice to store staff to prevent future issuesPlace service calls for malfunctioning register equipmentCollaborate with third-party vendors to resolve hardware issuesEnsure all calls and resolutions are accurately logged and followed upQualificationsBilingual: Fluent in English & French (spoken and written)Familiarity with PC hardware and software troubleshootingHigh school diploma (post-secondary education an asset)12 years of experience in customer service and/or technical supportAbility to work a flexible schedule, including evenings, weekends, and holidays when neededStrong communication, problem-solving, and customer service skills