About the CompanyJoin our global team as a Client Services Manager Our company is a leading industrial technology provider, designing, manufacturing, and servicing engineered products and solutions for customers worldwide.About the RoleIn this role, you will be responsible for providing exceptional customer service and technical support to our valued customers.ResponsibilitiesProcess customer orders and inquiries with efficiency and attention to detailDiagnose and troubleshoot technical issues, providing timely and effective resolutionsCollaborate with cross-functional teams to enhance product performance and customer satisfactionMaintain detailed records and documentation to support ongoing service and supportContinuously seek opportunities to improve processes and enhance the customer experience QualificationsBachelor's degree in Engineering and/or a related technical field Ideal5+ years of experience in a customer-facing technical support or service roleStrong problem-solving and critical thinking skillsExcellent communication and interpersonal abilitiesProficient in order entry and customer relationship management systemsAbility to work independently and as part of a team Required SkillsStrong problem-solving and critical thinking skillsExcellent communication and interpersonal abilitiesProficient in customer relationship management Preferred Skills5+ years of experience in a customer-facing technical support or service role Pay range and compensation packageWe offer a competitive compensation package, including a target pay rate of $150k range annual, as well as a comprehensive benefits program.Equal Opportunity StatementOur company is an equal opportunity employer, committed to fostering a diverse and inclusive workplace where all employees can thrive.
Job Title
Client Services Manager