Job Title

Job Overview A career as a Roadside Assistance Agent is ideal for individuals who possess excellent communication and problem-solving skills. This role involves providing exceptional customer service to clients requesting roadside assistance, connecting with service providers to coordinate timely solutions, and documenting actions accurately in internal systems. Key Responsibilities Deliver courteous and empathetic support to clients requiring roadside assistance Establish connections with service providers to facilitate effective solutions Maintain customers informed throughout the process via phone or chat Record actions and decisions accurately in internal systems Requirements Essential Skills Fluency in English is required Bilingual positions require fluency in French Ability to work flexible hours, including weekends High-speed internet and quiet workspace are necessary for remote roles Strong multi-tasking, communication, and problem-solving skills are essential Genuine desire to help others and attention to detail are required High school diploma or equivalent is necessary Benefits Competitive hourly wage starting at $18/hour, with bilingual ($2), night ($1), and weekend premiums Full-time schedules, with part-time opportunities available Comprehensive benefits package after six months: medical, dental, life insurance, RRSP participation, and more Fully paid training and structured post-training support Flexible remote work options after completing in-office training An exceptional work environment with wellness areas, gym, and team support About Us We believe that providing an engaging work environment for our teams is essential to effectively support businesses and create authentic interactions with their customers. We nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada''s Most Admired Corporate Cultures. Our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.