Job Title

Customer Service Representative We are seeking a highly skilled and customer-focused representative to join our team. As a representative, you will play a key role in delivering exceptional customer experiences through phone calls and live chat support. Your primary responsibility will be to provide first-class assistance to customers regarding delivery status, redirected mail, rates, and general service questions. You will also manage multiple chats simultaneously, ensuring responses within set service standards. The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to de-escalate and resolve customer concerns effectively. Previous customer service experience is an asset, but not required. Key Responsibilities: Provide exceptional customer service via phone and live chat Manage multiple chats simultaneously Accurately document customer interactions and follow established processes Adapt quickly to evolving customer needs and support requirements Requirements: Bilingualism (French/English) Typing speed of 40+ WPM with accuracy Available to work full-time, up to 40 hours per week Flexibility to work evenings and weekends Benefits: Fully-paid training and coaching program Hourly wage of $18.78 after training Work from home equipment provided Medical, dental, life insurance