We are looking for candidates with strong technical expertise to fill this role. Below are the details of the position: Industry: IT Job Title: Business System Analyst Mode of Job: Hybrid Locations: Toronto Contract: 6 Months OverviewWe are seeking a hands-on Business Systems Analyst / Systems Engineer to support a growing Legal IT team during a period of increased system implementations and operational demand. This role is ideal for someone who enjoys working close to the business, supporting enterprise systems in UAT and production, and helping drive successful rollouts and continuous improvement.The position will focus primarily on supporting an Enterprise Legal Management (ELM) / case management system currently in UAT with an upcoming launch, followed by ongoing enhancements and fast-follow releases. In 2026, the role will expand to support an eBilling platform RFP and broader AI-driven initiatives.What Youll Be Working OnSupport day-to-day operations of a case/matter management (ELM) system, including UAT support, bug triage, fixes, and post-launch stabilizationAssist with system rollout activities, user enablement, and fast-follow releasesPartner with business stakeholders to gather, document, and refine system requirementsCreate and maintain functional documentation, process flows, and configuration artifactsConfigure and support CLM and related systems (e.g., Ironclad, DocuSign, or similar platforms)Coordinate UAT activities, document test scenarios, and track outcomesSupport system enhancements and continuous improvement initiativesAssist with the eBilling system RFP in 2026, including requirements gathering, vendor evaluations, and scorecard developmentCollaborate with cross-functional partners including Legal, IT, vendors, and operations teamsSupport emerging AI initiatives, including basic prompt engineering and workflow automationCore Technical SkillsRequiredBusiness Systems Analysis experience supporting enterprise applicationsCase management or matter management system experience (ELM or similar)CLM or contract management system exposureUAT coordination and production support experienceStrong requirements documentation and process-mapping skillsHands-on system configuration and troubleshooting experienceExcellent written and verbal communication skillsPreferredExperience with Ironclad, DocuSign, or similar CLM platformseBilling or legal spend management system exposureVendor coordination or RFP participationExperience supporting SaaS platforms in regulated or enterprise environmentsNice to HaveBasic AI exposure (prompt engineering, workflow automation, or AI-assisted tools)Experience supporting system implementations or platform migrationsQualificationsBachelors degree or equivalent experience5+ years of experience as a Business Systems Analyst, Systems Analyst, or similar roleComfortable working in fast-paced, evolving environments with multiple initiativesHighly collaborative, engaged, and proactivenot task-only focusedAble to balance operational support with project-based workDexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran statusDexian | Unlock trajectory changing opportunities Unlock business potential with Dexian's comprehensive solutions. Discover staffing, talent development, and valuable resources. Explore now!
Job Title
Business System Analyst