Job Title

Select how often (in days) to receive an alert: Manager, Online Technology and Automation Location: NY, US NH, US MS, US DE, US New Brunswick, US FL, US NC, US OK, US NE, US NV, US OH, US MN, US NJ, US GA, US CA, US CT, US Nova Scotia, US MO, US AZ, US MT, US Segment: Operations Richs, also known as Rich Products Corporation, is a familyowned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, instore bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4billion, Richs is a global leader with a focus on everything that family makes possible. RichsInfinite Possibilities. One Family. Purpose Statement This position is responsible for overseeing all online technology and automation platforms within the organization. The role involves ensuring the smooth deployment and maintenance of various technological solutions that support the company's operations. Deployment of new/modified functionality for frontend, midoffice, and TTT business application platforms including Online Booking Tools and automationrelated applications. Maintaining certification in software administration where applicable for Online Booking Tools, MidOffice and other related applications to TTT. Management of profile and Agent Script workflow development projects. Understanding of internal infrastructure and booking workflows to properly plan, test and deploy software solutions. Leading, coleading new client implementations or 'change' projects for existing clients with online booking tools. Oversee the departments internal support ticket system by reviewing, responding to, and resolving technical inquiries and updates daily. Ensure timely communication and followthrough to maintain operational efficiency and user satisfaction. Maintain effective relationships with technology vendors and consultants by overseeing responsibilities and costs associated with software and hardware projects. Provide timely and professional responses to vendor inquiries, and manage the creation, escalation, and resolution of support tickets related to departmental software systems. Responsible for reviewing automation processes and identifying opportunities for improvement to workflows related to frontend and midoffice workflows. Keep informed of industry changes and trends related to frontend, midoffice, telecommunications and the incorporation of AI assisted technologies available in those verticals. Identify and recommend improvements based on industry trends and changes. Participate in training, supplier, and engagement programs either virtually or inperson as required. Express passion and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines. Knowledge, Skills, and Experience - Bachelors Degree Desired. - Minimum of 5 years travel experience. - Minimum 2 years of Online Booking Tool utilization. - Confident, detail oriented, ingenious problem solver, fast learner, flexible, and responsive. - Responds positively to challenge and pressure. - Knowledge and comfort in troubleshooting software/hardware issues. - Knowledge of travel industry reservation and midoffice platforms. Reservation system (Sabre, Travelport, Amadeus, etc.), SAP Concur and other online booking tools, Quality Control and midoffice tools, Travel Profile Management tools. Experienced in a compliancedriven software administration environment, preferrable around cloudintegrated solutions. COMPENSATION In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ('Rich's'), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on nondiscriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location. Annual Range/Hourly Rate $67,405.00-$91,195.00 Rich Products Corporation, its subsidiaries and affiliates ('Richs'), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Richs. Please contact Richs Associate Experience Network at [email protected] if you need assistance completing this application or to otherwise participate in the application process. BRINGING YOUR BEST SELF TO WORK. As a familyowned company, caring for our associatestheir whole selvesis a top priority. Thats why we provide benefits and tools to help our people balance the integration of work and life: - Competitive compensation - Paid time off - Parental leave - Family planning support - Associate resource groups - Volunteering & community impact opportunities - Holiday gatherings - Inhouse taste tests (we are a food company after all)! Its all part of how we support our family of associates. Because in the company of family, all things are possible. Richs, also known as Rich Products Corporation, is a familyowned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, instore bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8billion, Richs is a global leader with a focus on everything that family makes possible. RichsInfinite Possibilities. One Family. #J-18808-Ljbffr