Job Title

Were partnering with a leading organization in the medical and regulated healthcare space thats expanding its Client Care team. This is a great opportunity for a bilingual, patient-focused professional who thrives in a fast-paced, service-driven environment and enjoys making a real impact on peoples lives.About the RoleAs a Bilingual Client Care Associate, youll be on the front lines supporting clients, patients, and healthcare professionals. Youll handle inbound inquiries across multiple channels while ensuring accuracy, compliance, and an exceptional service experience.What Youll Be DoingDeliver high-quality client support in both English and FrenchManage a variety of inbound requests including general inquiries, registrations, and order-related questionsAccurately process and maintain client records and documentation in a CRM systemGuide clients through forms, online processes, and account-related questionsCommunicate policies, procedures, and regulatory information clearly and professionallyResolve issues and complaints with empathy, professionalism, and sound judgmentCollaborate with internal teams to ensure timely and accurate client supportMaintain strict confidentiality and compliance within a regulated environmentWhat Were Looking ForFluency in English and French (verbal and written)13 years of experience in customer service, client care, or call centre supportExperience in healthcare, medical services, insurance, pharmaceutical, or other regulated industries is a strong assetComfortable working in a high-volume inbound environmentStrong attention to detail and documentation skillsConfident communicator with a calm, empathetic approachProficiency with CRM systems and MS Office toolsMedical Office Assistant or Administrative certification is an asset