Job Title

Position: Customer and Account Service Representatives & Bilingual Customer and Bilingual Account Service RepresentativesCompany: CST Savings Inc.Industry: Financial ServicesReports to: Manager, Customer Experience & Manager, Account ServicesLocation: Flexible Work Location Arrangements Available Application Deadline: January 16th, 2026Mandatory Start Date: April 27th, 2026We are looking for energetic, professional, and positive Customer and Account Service Representatives for a 6-Month Contract (April 27th, 2026 to October 30th, 2026).Job Summary:Customer Service Representatives (CSRs) and Account Service Representatives (ASRs) handle customer enquiries by either email (ASRs) or telephone calls (CSRs) from CST clients, to meet their needs as it relates to the C.S.T. Plan. These roles are responsible for explaining process-related questions regarding the CST product while providing professional customer service and ensuring compliance with our policies.What you will be doing:Provide prompt, effective, and courteous service to clients regarding all process requests via email or telephone.Process incoming applications/documents and information changes in a timely and compliant manner.Use internal information systems to investigate and acquire the information required to respond to inquiries and ensure overall client satisfaction.Ensure accurate record keeping on our customer tracking systems.Assume ownership of assigned tasks with an eye to prioritizing urgent requests.Meet established service index and individual goals on a consistent basis.Adhere to the daily schedule and maintain excellent attendance.What you bring?Post-secondary education (College or University) and/or related work experience.Prior experience in a call center or hospitality environment is a plus.Bilingual in both French & English (written & verbal) Bilingual Positions Only.Strong data entry, attention to detail and accuracy skills.Very comfortable with technology and strong computer skills and proficiency with MS Office Word, Excel, Outlook.Strong analytical and problem-solving skills.Excellent interpersonal and communication skills, with the ability to articulate clearly and effectively in writing.Excellent organization and time management skills with the ability to multi-task in a fast-paced environment.Great team player, personable, energetic, positive with can-do attitude!Whats in it for you?Be part of a growing, innovative company thats a leader in the industry.Potential to obtain a full-time role we have lots of success stories.Work with a highly motivated, collaborative, and fun team.Flexible work arrangements.Build your portfolio/resume by getting hands-on learning opportunities and valuable Financial Services industry experience.What are the technical/working requirements?We will provide a laptop, headset, wires, mouse, and other office supplies.You will need to be able to work 37.5 hours per week and be flexible to work rotational shifts (hours of operation are Monday to Friday 8:00am 7:00pm EST).You will need to pass a network speed test as the role is currently a work from home (min. internet requirement is 15mbps upload and 150mbps download speed.Whats In It for You:Be part of a growing, innovative company thats a leader in the industry.Potential to obtain a full-time role we have lots of success stories.Work with a highly motivated, collaborative, and fun team.Flexible work arrangements.Build your portfolio/resume by getting hands-on learning opportunities and valuable Financial Services industry experience.About CST:Were the creators of Education Savings Plans in Canada. Our founders pioneered a movement to create and deliver solutions to make higher education accessible for all. Over 65 years later, our dedication to our mission is stronger than ever:Almost 700,000 families have saved with CSTAlmost 900,000+ students helped$4.8 billion+ in total assets$4 billion+ paid to Canadian familiesThrough our expert guidance and powerful investment options, we help Canadians invest in our childrens future with Registered Education Savings Plans (RESPs). With big dreams, anything is possible!CST Spark is the latest chapter from the ongoing story of innovative education savings. Today, we continue to inspire and revolutionize education savings with CST Spark the simple, modern RESP that combines top investment expertise with the latest technology.For additional information, please visit www.cst.org & www.cstspark.ca.Come grow with us!CST is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. CST sincerely thanks all applicants for their expressed interest in this opportunity; however, only those selected for an interview will be contacted. Accommodations are available upon request for candidates taking part in all aspects of the hiring process. Applicants need to make their requirements known when contacted. To request accommodation, please contact HR at [email protected]. Thank you for interest in a career at CST.