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Overview: **Claims Manager & Collection Technician (Construction)** Sureway Construction Group of Companies is recruiting for a professional **Claims Manager & Collection Technician** to join our team! Sureway Construction Group offers a fantastic opportunity to join a leading team in the construction industry. We offer a friendly, fast-paced environment, great benefits, and a strong team of professionals. **Location:** Edmonton, AB (9175 14 Street NW) Please note: there is no direct access to public transportation. **Hours:** Permanent, Full-time, Monday-Friday; 7:30am 4:30pm (IN-OFFICE), On-Call (Evenings & Weekends) **Requirements:** - Personal Reliable Vehicle **Pre-employment:** - Drug and alcohol testing (swab-based test) - Successful completion of Company Orientation and site-specific orientation **Claims Manager Responsibilities:** - Management of the Disability Claims process including WCB, Short- Term and Long-Term Disability for Sureway Group of Companies, including the Modified Work Program. - Manage the Substance Abuse Program. - Demonstrate problem solving and critical thinking when determining the relationship between mechanism of injury and diagnosis by gathering and analyzing relevant information and planning to facilitate a return to work. - Interpreting medical reports and coordinating medical treatment. - Determining entitlement of medical and financial benefits. - Establishing compensation rates, determining the appropriate wage replacement benefits. payable and determining medical aid and non-rate based entitlements. - Building strong relationships with stakeholders and collaborating with them in the return to work process every step of the way. - Manage interjurisdictional claims. - Manage Cost Relief. - Other duties as required to support departmental requirements. **Claims Manager Knowledge, Skills & Abilities:** - Undergraduate Degree/Diploma, preferable in Social Sciences, Rehabilitation, Kinesiology, Disability Management, or a related degree. - Minimum 5 years of WCB experience and short-term and long-term disability management. - A solid understanding of the Alberta Workers Compensation system, its hierarchy, departments and workflow is required, as well as having sound business knowledge. - A good understanding of WorkSafeBC and Saskatchewan WCB, is considered an asset. - Experience in caseload management, vocational rehabilitation and/or bodily injury insurance claims. - Familiarity with medical or rehabilitative terminology is an asset. - The ability to understand and apply policy while understanding the need for creative problem solving, critical thinking, independent decision-making and flexibility skills. - Effective communication skills active listening, collaboration and effective verbal and written communication skills. - High degree of confidentiality. - Strong negotiation and conflict management skills. - Ability to creatively solve complex and sensitive issues. - Ability to multitask and be organized. - Proficiency in the use of the Internet, Microsoft Word/Excel, MS Outlook. - Demonstrate effective negotiation, mediation, and conflict resolution skills to resolve differing opinions on a wide variety of claim issues. This includes workers, employers, and medical and other service providers. **Specimen Collector Responsibilities:** - Conduct drug collections and testing, as well as alcohol testing. - Booking 3rd party pre-employment, post-incident & reasonable cause testing. - Organize and maintain paperwork flow and process. - Deliver test results to donors. - Follow up on lab collections. - Order supplies. - Organize calibration of equipment. **Sureway Construction Group** is an equal opportunity employer. We would like to thank all applicants for submitting their resume; however only those selected for an interview will be contacted. ***No recruitment agencies please*** **Were Ready. Are You?**