Job Title

Remote Canada Post Representative (Calls & Chat) - Bilingual We''re seeking a highly skilled and customer-focused individual to join our team as a Remote Canada Post Representative. As a key member of our support team, you''ll play a crucial role in delivering exceptional customer experiences through phone calls and live chat support. Assist customers with inquiries related to delivery status, redirected mail, rates, and general service questions Manage multiple chats at once, ensuring timely and accurate responses Accurately document customer interactions and follow established processes Requirements: Bilingualism (French/English) with the ability to communicate effectively with French and English-speaking customers Typing speed of 40+ WPM with accuracy Excellent communication skills, both written and verbal, with the ability to de-escalate and resolve customer concerns Previous customer service experience is an asset Benefits: Fully-paid training and coaching program Hourly wage of $18.78 after training Work from home equipment provided Medical, dental, life insurance About Us: We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. We''re committed to nurturing talent and supporting our teams at every stage of their journey.