Job Title

Job Opportunity We are seeking a talented professional to join our team as a representative who will provide exceptional customer service via phone and chat support. Key Responsibilities: Provide first-class customer assistance via phone and chat for inquiries related to delivery status, redirected mail, rates, and general service questions; Manage multiple chats at once ensuring responses within service standards; Handle incoming calls with professionalism, empathy, and a solution-focused attitude; Accurately document customer interactions and follow processes while navigating multiple tools; Adapt quickly to evolving customer needs and support requirements (calls, chat, or both depending on business demand). Required Skills and Qualifications: Bilingualism (French/English) you will need to interact with French and English-speaking people in Canada; Typing speed of 40+ WPM with accuracy ; Available to work full-time, up to 40 hours per week Monday to Friday, 7:00 am to 11:00 pm EST; Saturday and Sunday, 9:00 am to 9:00 pm EST; Eligibility Criteria: Must reside within the hiring location; Reliable high-speed internet connection (minimum 25 MBPS); Dedicated, quiet workspace free of distractions; Flexibility to work evenings and weekends. Excellent communication skills written and spoken with the ability to de-escalate and resolve customer concerns; Strong multitasking and problem-solving skills, with attention to detail; Comfortable working under pressure in a fast-paced environment; Previous customer service experience is an asset. Benefits and Career Opportunities: Hourly wage of $19.32 after training; Premiums for weekend hours and bilingualism; Fully-paid training and coaching program; Work from home equipment provided; Full benefits package after six months, including Medical, dental, life insurance, Enhanced RRSP contributions, Discounts on insurance; Career progression opportunities to advanced roles as you gain experience. Ambition, Empathy, and Innovation: At our company, we believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers.