Job Title

HR Specialist I (Content/Knowledge Analyst) Location: Hybrid (Onsite TuesdayThursday)Toronto | Halifax | Montreal | Waterloo Schedule: MondayFriday, 9:00 AM5:00 PM (37.5 hours/week) Contract Length: 12 months Extension / Conversion: High possibility of extension and conversion to full-time Pay Rate: $25-26/hr T4 Work Model: Hybrid (3 days onsite, 2 days remote)About the RoleThe HR Specialist I (Knowledge Analyst) will join the AskHR Education and Knowledge team, which manages a global HR knowledge database of over 870 articles used by employees worldwide.This role focuses on creating, maintaining, and improving HR knowledge content to ensure information is accurate, easy to understand, and employee-focused. The position plays a key role in supporting a major HR transformation, including a platform transition and AI-driven initiatives.Key ResponsibilitiesOwn the full content lifecycle for HR knowledge articles, including intake, updates, and annual auditsReview and revise content to ensure clarity, accuracy, consistency, and alignment with content strategyAct as a trusted advisor to HR content owners, providing guidance on improving usability and employee experienceIndependently collaborate with HR and business stakeholders to assess the impact of new initiatives on knowledge and training contentExecute on a refreshed content strategy in preparation for a major HR platform and AI transitionEnsure content governance standards are met, including approvals, documentation, and compliance requirementsContribute to HR Operations education initiatives, including training content for the AskHR contact centerRequired QualificationsMinimum 3 years of experience in an HR-related role or knowledge/content managementExceptional written and verbal communication skills with strong attention to detailProven ability to manage multiple priorities independently in a fast-paced environmentStrong stakeholder management and relationship-building skillsAbility to adapt content for a global audienceNice-to-Have SkillsExperience with Salesforce, SharePoint, and/or WorkdayBackground supporting HR operations, shared services, or contact center environmentsEducationPost-secondary degree in Human Resources, Business, Communications, English, or a related field