Job Title

Our client is a growing consumer services and consumer products organization based in the Greater Toronto Area and is seeking a hands-on Chief Operating Officer (COO) to lead operations, performance execution, and marketing alignment as the business continues to scale.This role is suited to a remote senior operator who can drive operational consistency, improve profitability, and ensure that marketing initiatives translate into measurable results across the business.Key ResponsibilitiesOperations LeadershipOwn day-to-day operations across the organizationEstablish and enforce operating standards, SOPs, and service excellenceImplement clear KPIs, reporting cadence, and performance accountabilityDrive efficiency across staffing, scheduling, inventory, and vendor managementMarketing & Growth ExecutionPartner closely with marketing leadership and external agencies to ensure campaigns are operationally executableTranslate marketing initiatives into clear, actionable playbooks for frontline teamsEnsure alignment between marketing spend, lead generation, customer acquisition, and operational executionTrack and optimize marketing ROI through operational and sales metricsFinancial & Performance ManagementDrive profitability through cost control, productivity improvements, and margin expansionPartner with finance on budgeting, forecasting, and performance reportingUse data and analytics to identify trends, gaps, and opportunitiesPeople & LeadershipBuild, lead, and develop high-performing operations teamsEstablish clear leadership structure, communication rhythm, and accountabilityFoster a culture of execution, discipline, and continuous improvementSystems, Process & ScalabilityOptimize systems, tools, and processes to support growthBuild scalable operating frameworks to support expansion initiativesEnsure operational readiness for new products, services, and marketing programsQualifications10+ years of senior operations leadership experienceStrong background in multi-site or distributed operating environments, retail, health, CPGExperience working closely with marketing teams and executing growth initiativesStrong financial and analytical skills; comfortable managing KPIs and P&LsBased in or willing to commute within the Greater Toronto AreaIdeal Candidate ProfileExecution-focused, commercially minded operatorStructured, data-driven, and decisiveStrong people leader with the ability to influence at all levelsComfortable operating in a fast-paced, growth-oriented environmentAdditional ContextThe business operates across multiple locations and requires a leader experienced in driving consistency and performance across a distributed footprint.If you are qualified, please apply within, and we look forward to speaking with you.