Job Title

#### Manager - Hardware Installation and SupportFull TimeRequired Experience6 - 8 YearsSkillsInstallation,Hardware SupportView full descriptionCompany Operating Name - GreyOrange Incorporated (GOInc) Business Address - GreyOrange Inc., 151 Yonge Street, 11th Floor, Toronto, Ontario, M5C 2W7, Canada. Title of Position - Manager - Hardware Installation and Support Job Duties* Responsible for coordination of Installation and Commissioning activities at new sites within Canada.* Plan, prioritize and delegate the operational activities within the hardware support team.* Directly involved in the strategizing and managing the project timeline.* Develop, update, and suggest changes in the Standard operating procedures, guidelines, and policies to perform various activities and operational work.* Closely collaborate with the customer/clients to understand their needs and effectively communicate with the respective team and come up with the appropriate solutions.* Assisting in the signing of commissioning certificate by the Client post-handover, by ensuring handover completion and closure of any open issues.* Perform troubleshooting, examine the challenges, errors and issues faced by customers and come up with analytical and solution-oriented ideas to resolve them.* Ensure customer satisfaction through direct liaison with client representatives, customers and service recipients.* Coordinate with 3rd part vendors for getting quotes for installation activities like barcodes marking, pasting, MSUs/MXUs assemblies, PPS (pick put station) assemblies, charger assemblies, etc.* Monitor and control the work with 3rd party vendors to ensure all the installation activities are progressing as per the project plan timelines.* Monitor and control the KPI of the site goals and ensure the site runs at higher uptime for hardware (product solutions, stations, machines etc.).* Review and analyze the blueprints and layouts of the warehouse, System solutions, component drawings, and other technical reports and guide for optimum solution.* Lead and support the research activities and propose technology, solutions, and designs.* Coordinate with supply chain to ensure material is received on site as per the required BOM, highlight shortages, ensure all the assembly documents, SOPs, drawings are available for assembly.* Planning, creating and maintaining detailed records of installation & commissioning activities and providing feedback to all internal stakeholders for continuous improvement through I&C Manager.* Generate lessons learned, case studies, and solution blogs for future references and share the design improvement points with the technical team.* Follow and implementing all safety standards and guidelines as per EHS during site installation & commissioning.* Hire new team members, provide training and mentor the team for efficient and effective attainment of organizational objectives.* Mentoring and training the Technicians and Customers as required.* Resolving day to day project problems and site operational challenges or team conflicts.Terms of Employment - Full-TimeWage Range - $105K - $110K CAD (Fixed)Location of Work - Toronto, Canada Schedule: Monday to FridayBenefits package being offered**Skills requirements, including Education and Work Experience*** Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.* The candidate must have a minimum of 6 years of overall work experience.* A minimum of 3 years of relevant experience in a similar role is required.* The candidate should have at least 4 years of experience working with warehouse management systems (WMS).* A minimum of 4 years of experience in supply chain management is required, including expertise in logistics, procurement, and distribution processesShare this jobGreyOrange is a global technology company unifying AI-driven software and mobile robotics to modernize order fulfillment and optimize warehouse operations in real time. The GreyOrange fulfillment platform is the only fully integrated software and robots solution that uses advanced fulfillment science to instantaneously evaluate order data and compose the best decisions in real time to efficiently orchestrate people, processes and robots. The result is a fast, agile and precisely tuned operation equipped to perpetually meet the what-when-where expectations of todays retail consumer.At GreyOrange, our experts help organizations master fulfillment in the Age of Immediacy so they keep promises, capture more revenue, save money on fulfillment and improve the work experience for warehouse employees. GreyOrange is headquartered in Atlanta, Georgia has core operations in the United States, Europe, India, and Japan. #J-18808-Ljbffr