**Who are we?** For more than 33 years, Panago Pizza Inc. has built a reputation as one of Canada''s premiere delivery and takeout pizza franchises. We are a Canadian-owned franchise business that invests in our relationships - with our customers, franchisees, and team members. We are committed to being market leaders in customer service, franchise engagement, and sustainability. With 150 stores across the country serving over 8 million pies per year, we believe in the power of remarkable customer service. We are committed to delivering only the highest quality products to our customers. Reporting to the Store Manager and Business Coach, the Team Lead will be based in Abbotsford, BC and will play an essential role in our Franchise Operations success. **Your Mission** As a Team Lead, you will work alongside your teammates to create and deliver orders for customers. The Team Lead plays a crucial roles in ensuring prompt and efficient delivery of our delicious pizzas and food to hungry customers. Your exceptional customer service skills, team leadership, and commitment to employee experience will contribute to our reputation for excellent service. **Day-to-Day Impact** - Work with team members to create and fulfill orders. - Assist with in-store tasks during non-delivery hours where needed. - Maintain a sense of urgency to ensure that every customer order is delivered in a timely manner. - Help maintain store operations through delegation and leading a team. - Help guide and train employees on Panago recipes and SOPs. - Maintain clear and effective communication with the store team in all operations aspects. - Consult with the Store Manager and Business Coach on operation matters. - Safety first mindset and report any issues during routes. - Help with scheduling, filing or reporting where needed. - Establish and build a trusting relationship with Panago franchise partners, stakeholders and customers. - Ensure cleanliness through food safety and sanitation guidelines. - Other duties as outlined by the Store Manager **Competencies and Experience** - 0-1 years previous experience in QSR, Retail or Food & Beverage industry - Ability to work independently and within a team - Knowledge of franchise operations - Knowledge of general area of London, Ontario - Excellent communication, organizational, and analytical skills - Must be able to travel to the store location in London, Ontario - Must possess some supervising experience **Everyday Goodness - What we offer** - A fun, flexible and high-energy team oriented work environment A company that has sustainability as one of its core values - Panago Scholarship opportunities - Paid local volunteering opportunities - Learning opportunities, including support for training, self-development and well-being - Support for the work-life balance, including a flexible schedule - Complimentary staff meals and pizza discounts **Additional Details** - This position is on-site in **Unit 101 - 3230 Mount Lehman Road, Abbotsford, BC**. - Hours of Operations are Sunday-Thursday 11am-11pm and Friday-Saturday from 11am-3am. - Only those selected will be contacted for an interview.
Job Title
Team Lead