Job Title

Job Summary As a Canada Post Representative, you will be working from the comfort of your own home. You will use your excellent customer service skills to create positive customer experiences by assisting customers through phone calls and live chat support. Key Responsibilities: Provide first-class customer assistance via phone and chat for inquiries related to delivery status, redirected mail, rates, and general service questions. Manage multiple chats at once ensuring responses within service standards. Handle incoming calls with professionalism, empathy, and a solution-focused attitude. Accurately document customer interactions and follow processes while navigating multiple tools. Adapt quickly to evolving customer needs and support requirements (calls, chat, or both depending on business demand). Qualifications: Bilingualism (French/English) - you will need to interact with French and English-speaking people in Canada and will need to answer calls in English between 50% to 80% of the time. Typing speed of 40+ WPM with accuracy . Available to work full-time, up to 40 hours per week : Monday to Friday, 7:00 am to 11:00 pm EST Saturday and Sunday, 9:00 am to 9:00 pm EST Eligibility Criteria : Must reside within the hiring location; Reliable high-speed internet connection (minimum 25 MBPS); Dedicated, quiet workspace free of distractions; Flexibility to work evenings and weekends. Excellent communication skills - written and spoken - with the ability to de-escalate and resolve customer concerns. Strong multitasking and problem-solving skills , with attention to detail. Comfortable working under pressure in a fast-paced environment . Previous customer service experience is an asset . What We Offer: Hourly wage after training; Premiums for weekend hours and bilingualism; Fully-paid training and coaching program; Work from home - equipment provided; Full benefits package after six months, including medical, dental, life insurance, enhanced RRSP contributions, discounts on insurance; Career progression opportunities to advanced roles as you gain experience. Our Culture: We believe that providing an engaging work environment is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey.