Job Title

Job DescriptionInsight Global is looking for a Business Analyst to join a leading Courier and Logistics customer in Mississauga. This is a hybrid role and requires the employee to be in office 3x/week. This is a new position within the Corporate Technology team, supporting projects primarily in the growth area across multiple applications. The Business Analyst will play a key role in bridging business needs with technical teams, ensuring requirements are clear, actionable, and aligned with organizational goals. Key Responsibilities:Gather, document, and validate functional requirements for multiple projects. Facilitate workshops and meetings with stakeholders to elicit requirements and clarify objectives. Collaborate with Product Leads, Project Managers, QA, and Developers to ensure successful delivery. Support projects through all phases of the SDLC (Agile and Waterfall). Assist in testing cycles, including defect management and validation. Create process diagrams, documentation, and pivot tables using Microsoft tools. Work on SAP change requests (CRs) and coordinate with other teams as needed. Translate business needs into technical specifications for teams working in AWS, SAP S/4HANA, and other platforms.Required Skills & ExperienceStrong ability to elicit requirements and manage stakeholder expectations. Knowledge of IT frameworks and SDLC methodologies.Experience with Jira and ServiceNow. Familiarity with SAP S/4HANA and AWS environments. Ability to create diagrams and documentation using Microsoft tools. Experience with functional requirements documentation. Ability to work across multiple technology stacks (AWS, Java, Python exposure is helpful).