Job Title

Location: Georgetown, Guyana Department: Recruitment Operations & Support Center Leadership Classification: Full-Time, ExemptPosition OverviewThe Country Manager Guyana is responsible for leading all recruitment and support center operations for the company within Guyana. This role combines strategic oversight of recruitment delivery (clinical, technical, or corporate) with management of the companys regional high-value support center, including back-office, compliance, finance, and administrative functions. The Country Manager ensures operational excellence, drives business growth, and fosters a high-performance culture aligned with the organizations global standards and values.Key Responsibilities1. Strategic & Operational LeadershipOversee all business operations within Guyana, including recruitment, credentialing, payroll support, accounting, and shared services.Translate global business objectives into local operational plans and performance metrics.Maintain compliance with local labor laws, tax requirements, and international operating standards.Develop and monitor budgets, financial performance, and key performance indicators (KPIs) across departments.2. Recruitment & Delivery OversightLead recruitment teams to meet placement targets for local and international clients.Ensure quality standards in candidate sourcing, screening, onboarding, and credentialing.Partner with global delivery and account management teams to align client service levels and turnaround times.Champion continuous improvement initiatives across recruitment processes and data integrity.3. Support Center ManagementManage the Guyana support center functions including payroll processing, accounting support, HR administration, and technology.Oversee staffing, scheduling, and training of support staff to ensure high productivity and service quality.Identify opportunities for automation, process efficiency, and shared-services scalability.Ensure robust data privacy, cybersecurity, and infrastructure reliability.4. People & CultureBuild, mentor, and retain a high-performing local leadership team.Promote a collaborative, inclusive culture consistent with global corporate values.Implement employee engagement, recognition, and professional development programs.Lead local compliance with health, safety, and workplace policies.5. Business Development & Stakeholder RelationsRepresent the company with local government authorities, clients, and partner organizations.Identify opportunities to expand recruitment and support service capabilities in the region.Serve as the face of the company in Guyanabuilding credibility, relationships, and community engagement.QualificationsBachelors degree in Business, Management, Human Resources, or related field; MBA preferred.812 years of experience in recruitment, staffing, or shared services, with at least 5 years in leadership roles.Strong financial acumen and experience managing P&L, budgeting, and cost controls.Demonstrated ability to lead multicultural teams and manage complex, matrixed operations.Proven experience establishing or scaling support center or BPO operations a plus.Excellent communication, negotiation, and stakeholder management skills.Key CompetenciesStrategic Thinking & Business AcumenOperational Excellence & Process ImprovementLeadership & Team DevelopmentClient Service OrientationCultural Agility & Local Market InsightFinancial Management & Accountability