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Select how often (in days) to receive an alert: Job Information Job Title: Team Lead, Employee Safety Office Job Requisition ID: 78305 Ministry: Service Alberta and Red Tape Reduction Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open Competition Closing Date: January 08, 2026 Classification: Program Services 3 Salary: $2,849.89 to $3,738.14 bi-weekly ($74,382. - $97,565/year) Service Alberta and Red Tape Reduction is a solutions provider. We strive to deliver innovative services to government operations and optimize programs and services for Albertans. Every Service Albertan strives to enable the success of our Ministry partners and Albertans through providing exceptional client focused services that meet and exceed our clients' expectations. We are looking for collaborative, agile, solutions focused individuals with effective communication skills and a strong service orientation. Role Responsibilities We are seeking a skilled and motivated Team Lead for our Employee Safety Office (ESO). The ideal candidate will provide leadership, direction, and consultation to a dynamic team comprising 15 permanent staff, 4 Senior Radio Operators, and a Technical Analyst. This role oversees the delivery of Workforce Support and Hotline programs, ensuring service excellence across the organization in accordance with departmental procedures, legislation, and policies. Your responsibilities include but not limited to: - Manage daily operations of the ESO to deliver remote and work-alone safety services for approximately 5,000 clients across 13 Government of Alberta ministries, agencies, and commissions. - Oversee staff scheduling for a 24/7/365 work environment and collaborate with technology vendors to propose and implement innovative solutions. - Develop and implement comprehensive training programs for work-alone monitoring users, ensuring compliance with legislation and operational safety standards. - Lead recruitment, onboarding, performance evaluation, and development of team members, fostering a motivated and engaged workforce. - Ensure compliance with the Union Collective Agreement and maintain industry best practices for contact center operations. - Manage and report on statistical data, operational effectiveness, and improvement opportunities. - Uphold confidentiality standards and conduct regular audits and reviews. To be successful in this role, you will demonstrate: - Strong understanding of workforce management in a high-pressure, operational environment. - Excellent problem-solving, interpersonal, and communication skills. - Ability to develop and deliver training programs effectively. - Familiarity with compliance standards, legislation, and accreditation processes. Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. This link will assist you with understanding competencies: - Systems Thinking: You will consider inter-relationships and emerging trends to achieve organizational goals. - Creative Problem solving: you will assess options and implications in new ways to achieve outcomes and solutions. - Agility: You will work in a changing environment and take initiative to change. - Drive for Results: you will need to provide results in a complex, diverse and changing environment. - Build Collaborative Environments: You will facilitate open communication and leverage team skill. - Develop Self and Others: you will drive by example a team culture that is focused on continuous learning and growth and encourage self-development through experience sharing. Qualifications University degree Business Management, Commerce or a related field plus two years of progressively responsible experience. Equivalency - Diploma in Radio Dispatch communication or Management Studies supplemented by four (4) years related experience. Required - Previous experience in a Supervisory or Team Lead position. The following will be considered Assets: - Experience in managing safety or emergency response programs. - Certification or training in health and safety, emergency management, or related fields. - Knowledge of Work Alone monitoring tools, systems, and best practices. - Experience working in a unionized environment and managing collective agreements. - Advanced knowledge of data analysis and reporting tools for operational improvements. - Proven ability to develop and deliver specialized training programs for staff and clients. - Previous experience in contact center management or similar operational environments. Recruiting for one (1) permanent Full-Time position. Position is located at Terrace Building, 9515 - 107 Street NW, Edmonton AB. Final candidates will be required to undergo a security screening. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. Links and information on what the GoA have to offer to prospective employees: - Positive workplace culture and work-life balance. - Leadership and mentorship programs. How To Apply Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information. It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) (https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html). It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application. Closing Statement This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted. If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Cynthia Masemola at [email protected]. #J-18808-Ljbffr