Job Title

Drake International is seeking a bilingual Client Success Manager Project Delivery to join one of our mission-driven client organizations on a full-time, permanent basis. This role is ideal for a highly organized, client-focused professional who thrives on owning delivery, coordinating stakeholders, and ensuring clients achieve meaningful outcomes.You will serve as the primary point of accountability for client-facing initiatives, overseeing planning, execution, optimization, and reporting. Working closely with client organizations, internal teams, and external partners, you will ensure initiatives are delivered smoothly, on time, and to a high standard.This role is open to professionals from a wide range of backgrounds, including client success, account management, project management, customer experience, consulting, events, or operations. Direct nonprofit or fundraising experience is not required.What We OfferEmployment Type: Full-time, permanentSalary Range: $78,000$82,000Work Model: Hybrid remote work with in-person meetings and events in the Ottawa areaComprehensive Benefits: Employer-matched RRSP, health and wellness benefits, annual salary review, and cost-of-living adjustmentsPurpose-Driven Work: Contribute to initiatives that create meaningful impact while building transferable client leadership and delivery skillsKey ResponsibilitiesClient Success & Delivery OwnershipAct as the primary point of contact for assigned client organizationsBuild and maintain strong, trust-based relationships through proactive communication and consistent follow-throughEnsure a high-quality, end-to-end client experienceProject & Program DeliveryLead the planning, execution, and coordination of client initiatives from intake through completionTranslate client goals into clear project plans, timelines, and deliverablesManage multiple concurrent initiatives while maintaining attention to detail and delivery standardsStakeholder CoordinationCollaborate with internal teams and external partners to ensure alignment and smooth executionRepresent the organization in client meetings, presentations, and events (virtual and in person)Deliver presentations and updates in both English and FrenchInsights, Reporting & OptimizationTrack progress and performance against objectivesPrepare clear reports and recommendations for clients and internal stakeholdersIdentify opportunities to improve delivery processes, engagement, and outcomesGrowth & Continuous ImprovementSupport the development of new client relationships through excellent delivery and referralsContribute to process improvements, documentation, and best practices across the client success functionQualifications & ExperienceBilingual fluency in French and English (required)4+ years of experience in client success, project management, account management, customer experience, or a related client-facing roleStrong ability to manage competing priorities and multiple stakeholdersDemonstrated ownership mindset with a strong focus on delivery and client outcomesProficiency with Microsoft Office and CRM or project management toolsValid drivers license and ability to attend in-person meetings and events as requiredKey Attributes for SuccessDedicated, diligent, and dependableHighly organized with strong execution disciplineClient-management obsessed with service quality and follow-throughComfortable operating in dynamic, stakeholder-rich environmentsSince 1951, Drake International has been a global leader in flexible and permanent staffing, connecting people with the right roles at any stage of their careers across Canada and internationally. As a trusted recruitment and HR partner, Drake works directly with employers to provide access to career opportunities at no cost to candidates, using a human-centered and transparent recruitment approach.Drake International is an equal opportunity employer and is committed to fostering an inclusive, accessible, and diverse workplace. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact your Drake representative.Artificial Intelligence (AI) DisclosureDrake International may use artificial intelligenceenabled tools to support certain aspects of the recruitment process. These tools are used to assist recruiters and do not replace human decision-making. All hiring decisions are made by qualified recruitment professionals to ensure fairness, transparency, and consistency.