Job Title

Made by Gather - the company behind Americas fastest-growing kitchenware brands. Founded in 2003 by entrepreneur Shae Hong, Made by Gather makes super-premium design and innovation accessible to the world through our kitchenware and lifestyle brands Beautiful by Drew and bella. Weve spent 20+ years developing our special sauce, bringing trend-forward design to each of our brands, combined with innovative marketing strategies and collaborative strategic relationships with leading omni-channel retailers.At our core, were built on design, quality, agility, and innovation, and were looking for driven individuals who are ready to make an impact. We dont just create great products; we hustle to bring bold ideas to life, take ownership of our work, stand united as a team, and focus on sales and results while staying fully engaged in everything we do.The NetSuite Systems Engineer (Operations Focus) is responsible for the hands-on administration, configuration, optimization, and support of the organizations NetSuite ERP platform with emphasis on Operations, Supply Chain, Logistics, Inventory Management, and Fulfillment. This role partners closely with cross-functional teamsincluding Operations, Finance, and Supply Chainto ensure NetSuite operates as an efficient operational engine aligned with business needs. The ideal candidate comes from a retail/ wholesale industry with focus on operations but will also possess foundational financial NetSuite knowledge to support cross-functional workflows and collaborate effectively with Finance teams. RESPONSIBILITIES: Perform daily NetSuite system administration including role/permission maintenance, workflows, dashboards, and SuiteAnalytics. Configure and optimize modules including Inventory, Procurement, Order Management, Manufacturing, WMS, QMS, and PLM integrations. Build and maintain workflows, SuiteFlow automations, custom records, and forms. Collaborate with Operations leaders to streamline Procure-to-Pay, Order-to-Cash, Inventory, Warehouse, Freight, and QC workflows. Improve forecasting, planning, and operational visibility using dashboards, alerts, and KPIs. Support and troubleshoot integrations including WMS/3PL, PLM, QMS, EDI platforms, and eCommerce channels. Provide secondary support for Finance-related NetSuite processes such as basic GL, vendor records, AP/AR visibility, and financial reporting dependencies as needed. Partner with Finance to ensure operational changes do not negatively impact financial processes or month-end close. Serve as primary support for NetSuite issues impacting Operations and Supply Chain. Develop SOPs, training materials, and conduct in-person training for NetSuite operational workflows. Manage release testing, data integrity validation, role-based security, and compliance with audit requirements. QUALIFICATIONS: 37 years of hands-on NetSuite administration or systems engineering experience. Strong understanding of Operations, Supply Chain, Inventory, and Wholesale/Retail workflows. Foundational understanding of NetSuite Financials (GL impact, transaction flows, approvals, AP/AR interactions, period close support). Proficiency in saved searches, SuiteAnalytics Workbooks, dashboards, and KPIs. Experience configuring items, BOMs, POs, SOs, transfers, inventory adjustments, and fulfillment transactions. Excellent problem-solving skills with ability to translate business needs into technical requirements. Strong communication skills and ability to support both technical and non-technical business users. Preferred: experience with SuiteScript, RESTlets, WMS/PLM/QMS/EDI integrations. Preferred NetSuite certifications: SuiteFoundation, Administrator, ERP Consultant. This full-time opportunity offers competitive pay and a comprehensive benefits package that supports your growth and well-being. At Made by Gather, we have you covered:Hybrid work scheduleExtended medicalHealth Spending AccountRetirement Savings with Company MatchEmployee Assistance ProgramDiscount on our productsWork from home stipendHoliday week off in DecemberSummer FridaysFree access to fitness center with lockers and showers in office buildingPrivate courtyardDirect access to McGill metro station and REM stationAdjacent to Time Out Market and other restaurants and retailersDynamic environment surrounded by beauty; we provide coffee, drinks, and snacks to fuel you all day