Job Title

Position DescriptionReporting to the Vice President & General Manager, Rogers Place, this position is responsible for managing and leading the Fan Experience and Security team through all Rogers Place and related events, including all day-to-day functions. The Director, Fan Experience & Security ensures continuity across all brands and products to ensure delivery of the customer expectation.Specific ResponsibilitiesThis is a critical role in OEGs continued success and growth. The role is accountable for the following:Leads the Fan Experience and Security team performance prior, during and following events (Oilers, Oil Kings, Live Events, and ICE District); Communicates effectively, builds employee relationships, and provides support to all key stakeholders to ensure the achievement of OEG goals and objectives;Supports fellow business units through a proactive approach to meet their operational needs;Uses professional and life experience to create new ways and build best practices; Inspires and develops team members to enhance their strategic thinking, align their actions with the vision, and promote our values and behavioural standards;Optimizes expenditures through operating budgets monitoring including daily follow up, annual forecast and analysis of labour costs;Identifies and promotes annually new projects to support our goals (quantitative and qualitative);Oversees the Fan Experience and Security team through all phases of the employee journey from recruitment through to onboarding, training, performance management, retention, and recognition;Leads the day-to-day performance objectives for direct reports, including check-ins for key priorities, timelines, and deliveries;Works directly with internal and external stakeholders on all aspects of the Fan experience and service recovery to maintain satisfaction to all ticketed customers;Leads the development and continuous improvement of Fan experience and security team, aligned with the OEG CX Signature Program, our policies, and procedures;Acts as the liaison for NHL Security and any security needs, from event planning to all our different brands operations inside Rogers Place or in the ICE District; Develops and maintains relationships with COE regulatory agencies (EFRS, EPS, EMS) and leads the development of communication and standard operating procedures to ensure full alignment;Carries out supervisory responsibilities as required during events including Manager on Duty and Incident Commander; and,Supports planning and management of security systems throughout Rogers Place and ICE District.Desired Candidate Abilities, Background and ExperienceGiven the role this individual will play in OEG s continued growth and success, it is essential that the successful candidate possess the following education, experience, and personal characteristics:EducationBachelors degree in a related field.ExperienceMinimum 7 years managing people with diverse roles and responsibilities, in sports and entertainment an asset; Proven knowledge in strategic planning, and operations of large groups of employees;Effective supervisory and management experience, focused on performance development, leadership, and retention;Ability to work with a dynamic group of individuals in many different departments and prioritize tasks; Customer-centric approach with a dedication to leading and delivering internal and external positive experiences and collaborations;Strong organizational skills, resourceful and proven ability to handle multiple projects simultaneously;Requires strong interpersonal skills;Possess a high level of accuracy and attention to detail;Advocate of OEGs values (Genuine, Great, Entrepreneurial, Inclusive, Passionate and Teamwork);Inspiring and credible leader;Creative, resourceful, impactful communication skills;Experience in management of multi-million-dollar annual operating budgets;Must be able to work a business hours and event-based schedule which includes evenings, weekends, and statutory holidays;Current Security Services and Investigator's Act (SSIA) License; and,Proficiency in Microsoft Office: Word, Excel, Outlook, OneNote, Publisher, and PowerPoint.AttractionsThis role provides an opportunity to join a company that is poised for continued growth. Other attractions include the opportunity to:100% Employer Paid Benefits + RSP Matching Program; Oilers, Oil Kings, and Live Entertainment Ticket Options; Healthcare and Lifestyle Spending Account Options;On-Site Parking and Transit Allowance;On-Site Gym;Beautiful Office Space located Downtown Edmonton within Rogers Place with easy access to the LRT; and,Social Work Culture + Employee Events.