Job Title

**Positionpurpose:** This position is responsible for the effective coordination and delivery of operational library services, ensuring alignment with departmental goals and a commitment to service excellence. The incumbent oversees day-to-day activities at assigned service points, setting priorities, coordinating workflows, and monitoring performance to ensure timely and high-quality service delivery.As a team leader, the position supervises staff, plans work allocations across multiple timelines, and fosters a collaborative and supportive work environment. They lead and participate in operational projects and cross-functional initiatives, contributing to the advancement of library goals through committee work and collaborative planning. This role also contributes to the continual development of the department by identifying and implementing new services, technologies, and procedures, and by evaluating service quality through data and feedback.**In this role, your responsibilities will include:** **Management of operational activities and/or services****What you will bring:** **Essential Qualifications:** Postsecondary diploma in a relevant field or equivalent professional experience. At least 5 years of customer service experience. At least 3 years of experience in coordinating projects. At least 3 years of experience supervising staff. **Additional Qualifications:**Knowledge of how a library operates. Knowledge of, or experience using, an integrated library system. Proficiency with common digital tools and platforms, including word processing, spreadsheets, databases, presentation software, email, and web-based applications. Demonstrated proficiency in working with digital records and data, including the ability to accurately review, organize, interpret, and verify information across multiple systems and keep records up to date.Experience organizing the work of teams. Strong interpersonal and communication skills with a variety of library users (students, professors, administrative staff, management, community members) both orally and in writing. Strong analytical skills to understand user needs, find the root cause of problems, and suggest practical solutions for the user and the library department. Ability to work on multiple projects concurrently and manage competing priorities. Experience leading a team. **The incumbent is required to work evenings as well as some weekends and statutory holidays. Schedule can be modified to meet the needs of the department.** **Work location details :**This position may require regular work at both the main campus and Roger Guindon Hall.**Key Competencies at uOttawa:** Here are the required competencies for all or our employees at uOttawa: **Planning:** Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities. **Initiative:** Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible. **Client Service Orientation:** Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them. **Teamwork and Cooperation:** Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team. The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [email protected] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. **Note: if this is a union position:** The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click to find out more. *If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.***The University of OttawaA crossroads of cultures and ideas**The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.We are one of Canadas top 10 research universitiesour professors and researchers explore new approaches to todays challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong! #J-18808-Ljbffr