Job Title

Location: Winnipeg, MB, Hybrid, in-office training full-time for approximately 12 months, then 2 days per week in office Language: English required for written and spoken communication, French bilingual proficiency required for designated openings Duration: 1-year contract with potential for conversion to permanent Background Check Requirement: Protected B clearance required About the Opportunity This is an exciting opportunity to join a large, purpose-driven organization within the insurance and benefits sector, supporting individuals during critical moments in their claims journey. As an Intake Coordinator, you will play a key role at the front end of the claims process, ensuring accuracy, clarity, and a positive experience for plan members and sponsors alike. You will work closely with a collaborative claims team, disability case managers, and internal partners who value precision, accountability, and client service. With multiple openings available, this role offers strong onboarding support, structured training, and the chance to build meaningful experience in disability and insurance administration. Whats In It for You You will be part of a team that values learning, collaboration, and balance, with the flexibility of a hybrid work model after training. This role offers exposure to complex claims processes, clear performance expectations, and the opportunity to grow within a well-established organization. For those who perform well, there is genuine potential for long-term career progression. Your Responsibilities You will review claim documentation, system records, and contracts to confirm eligibility requirements are met. In this role, you will proactively contact plan sponsors and plan members within 24 hours of receiving initial claim information. You will communicate by phone and email to clarify discrepancies, missing details, or unclear information. You will prepare and issue declination letters when eligibility requirements are not met. You will adjudicate and manage Quick Pay claims for cases with a limited duration. You will transfer non-Quick Pay claims to Disability Case Managers and benefits teams for further adjudication. You will ensure all documentation is filed accurately and in compliance with internal standards. Skills and Qualifications 1+ year of experience in a customer service or client-facing environment. Strong verbal and written communication skills, French bilingualism considered an asset or required for designated roles. Ability to understand detailed instructions and basic contractual language. Knowledge of basic medical terminology. Strong typing, data entry, and Microsoft Office proficiency. Excellent phone etiquette, organization, and time management skills. Experience in disability insurance or claims administration is an asset. Why Partner with Altis If youve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if youre a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.