Job Title

Are you passionate about delivering exceptional customer experiences? As a remote Canada Post Representative, you''ll play a key role in building trust with our professional partners'' clients across the country. About the Role In this exciting opportunity, you will be responsible for providing top-notch customer assistance via phone and live chat support. You will manage multiple chats at once while ensuring responses meet service standards. With time, you will handle an increasing number of concurrent chats to meet business demands. Provide first-class customer assistance via phone and chat for inquiries related to delivery status, redirected mail rates and general service questions; The ideal candidate will have excellent communication skills - written and spoken - with strong multitasking abilities and attention to detail. Comfortable working under pressure in a fast-paced environment is essential as well as previous customer-facing experience. Benefits include competitive hourly wage after training fully-paid training coaching program work from home equipment provided full benefits package including medical dental life insurance Enhanced RRSP contributions Discounts on insurance career progression opportunities to advanced roles through experience. If you thrive on creating positive interactions are adaptable quick-thinking & possess a high level of empathy we encourage you to apply