Le technicien de terrain sera lexpert de lentreprise sur le site dintervention. Ce rle implique la mise en service, la rparation et la maintenance prventive de nos quipements de dshumidification de classe mondiale pour les espaces de piscines. Le technicien reprsentera notre marque et respectera les normes les plus leves afin dassurer la satisfaction complte du client, tout en adhrant aux valeurs de lentreprise.1. Responsabilits et tches principales :Tches techniques :Valider et mettre jour les coordonnes de lutilisateur final larrive sur le site.Effectuer la mise en service, les rparations et la maintenance prventive des quipements sur site selon les besoins.Inspecter les quipements et effectuer les ajustements mineurs ncessaires.Rparer ou remplacer les pices uses ou dfectueuses.Raliser les actions de maintenance recommandes pour amliorer la performance du systme.Effectuer des tests de performance laide doutils spcialiss et ajuster les paramtres du systme en consquence.Complter les formulaires de rapport requis, incluant les donnes oprationnelles et du site, ainsi que les photographies ncessaires.Fournir une formation au personnel de maintenance sur site la demande du propritaire.Prparer les rapports et documents associs pour les tlverser dans FieldPoint et les transmettre au reprsentant commercial externe.Communiquer efficacement avec les clients.Solliciter laide des gestionnaires de service pour des conseils techniques ou pour rsoudre les dfis rencontrs sur le site si ncessaire.Tches non techniques :Adopter et dmontrer notre approche client dans toutes les tchesFaire preuve dun comportement professionnel tout en gardant lesprit les intrts de lentreprise.Documenter de manire proactive les risques et problmes sur le site et acclrer leur rsolution pour limiter les travaux sous garantie ou de rparation, soit de manire autonome, soit en coordination avec le gestionnaire de service.tablir et maintenir des relations de travail efficaces avec les parties prenantes sur le site (utilisateur final, ingnieurs, entrepreneurs installateurs, etc.).Soumettre tous les rapports requis selon les activits assignes, y compris les rapports de dpenses.Participer des formations administratives et sur diverses applications bureautiques distance selon les besoins.Participer aux runions de revue et fournir des retours du terrain pour une amlioration continue.Rester engag pendant les heures de travail rgulires en tltravail en assistant les autres membres de lquipe ou les clients distance.2. Connaissances, comptences et aptitudes :Connaissance approfondie des produits CVC commerciaux, de la rcupration dnergie et du transfert thermique, ainsi que des principes psychromtriques.Comprhension fondamentale des systmes lectriques et de contrle, et capacit lire des schmas de cblage.Matrise de lutilisation des outils manuels essentiels.Volont de voyager rgulirement pour des sjours de nuit du lundi au vendredi.Capacit accepter des missions avec peu de pravis (1 2 semaines) et travailler sous des dlais stricts.Dsir et volont dapprendre et de dvelopper de nouvelles comptences, processus et concepts pour voluer au sein de lentreprise.Capacit grer plusieurs priorits simultanment sans se sentir dpass.Crativit dans le dveloppement de solutions innovantes et prsentation dalternatives ralisables face aux obstacles.Matrise des applications informatiques, y compris Microsoft Office, navigation Internet et tout programme ERP.Excellentes comptences en communication crite et orale pour des prsentations la direction.Capacit dmontre collaborer efficacement au sein dune quipe multidisciplinaire, localement et distance.3. Formation et exprience requises :Minimum de 2 ans dexprience en systmes CVC et de contrle OU toute combinaison quivalente dexprience et/ou de formation permettant dacqurir des connaissances et comptences comparables.1 2 ans dexprience en conception, production ou service connexe est un atout, mais non obligatoire.Doit possder un certificat/licence de rcupration de rfrigrant section 608 avec lEPA.Un certificat/licence de gaz est prfrable, mais non obligatoire.Permis de conduire valide et dossier de conduite en rgle requisCapacit voyager entre les tats-Unis et le Canada.Doit tre autonome et capable de rester engag en tltravail.Capacit travailler de manire autonome au bureau domicile et sur le terrain.Certification OSHA10-30 prfrable.5. Dplacements requis :Jusqu 80 % avec des sjours de nuit, plus 20 % de dplacements locaux lorsque possible dans la rgion de base. Cela inclut des projets avec des besoins essentiels pouvant survenir court pravis.6. Avantages et bnfices :Poste permanent temps plein en tltravail et sur la route.Excellents avantages sociaux sant et dentaires pays par lemployeur 100% ds le jour 1.Contributions REER et cotisations de lemployeur ds le jour 1.Position Summary:The Field Technician will be the companys expert on the job site. This role involves starting up, repairing, and performing preventative maintenance on our world-class dehumidification equipment for pool spaces. The technician will represent our brand and uphold the highest standards to ensure complete customer satisfaction while adhering to the companys values.1. Primary Responsibilities and Duties:Technical Duties: Validate and update the end-user contact information on file upon arrival at the job site. Conduct on-site equipment startup, repair work, and preventative maintenance as needed. Inspect the equipment and make any necessary minor adjustments. Repair or replace worn or defective parts. Perform recommended maintenance actions to improve system performance. Conduct performance tests using specialized tools and adjust system settings accordingly. Complete the reporting forms as required, including operational and site data, as well as required photographs. Provide training to on-site maintenance personnel as requested by the owner. Prepare the reports and related documents for uploading to FieldPoint and forward them to our external sales representative. Communicate effectively with clients and customers. Seek support from the Service Managers for technical advice and assistance in resolving challenges on the job site if needed.Non-technical Duties: Must demonstrate and follow our company approach with our customers (Fanatical focus on the customer, Front line obsession, See it, Act on it, Own it) in all duties. Demonstrate a professional attitude while keeping the company's interests in mind. Document risks and issues proactively from jobsite and expedite resolution to mitigate warranty and repair work either independently or by coordinating with the Service Manager. Establish and maintain effective working relationships with stakeholders on the job site (end user, engineers, installing contractors, etc.). Deliver all required company reporting according to the assigned activity including expense reports. Attend periodic administrative and various office applications training remotely as required. Participate in review meetings and provide feedback from the field for continuous improvement. Stay actively engaged during regular working hours while working from home by assisting other team members or customers remotely.2. Knowledge, Skills and Abilities: A comprehensive knowledge of commercial HVAC, energy recovery, and heat transfer product industries, along with an understanding of psychrometric fundamentals is needed. A fundamental understanding of electrical and control systems, along with the ability to read wiring diagrams, is crucial. Proficiency in using essential hand tools is necessary. A willingness to travel for overnight trips from Monday through Friday regularly is a must. The ability to accept assignments with little notice (1-2 weeks) and perform under strict deadlines is important. A desire and willingness to learn and develop new skills, processes, and concepts for career advancement within the company are expected. The ability to manage multiple priorities simultaneously without feeling overwhelmed is key. Creativity in developing innovative solutions to challenges and presenting feasible alternatives when faced with obstacles is valued. Proficiency in computer applications, including Microsoft Office, internet use, and any ERP programs, is necessary. Excellent communication skills, both written and verbal for presenting to senior leadership is required. Demonstrated ability to collaborate effectively as part of a multidisciplinary team, both locally and remotely, is essential.3. Education And Experience Qualifications: Min. 2 yrs. of HVAC and Control Systems experience OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. 1-2 years of related design, production, or service experience will be advantageous, but not necessary. Must have a valid Air Conditioning & Refrigerant section 608 recovery certificate/license with EPA. Gas certificate/license will be preferred, but not necessary. Must have a valid driver's license and a clean driving Record. The ability to travel between US and Canada. Must be self-driven and possess the ability to stay engaged in your remote work environment. Must possess the ability to work autonomously in your remote office and in performing field work OSHA10-30 preferred5. Travel Required:Up to 80% with overnight stays, plus 20% local travel when feasible within the base location. This includes projects with occasional short notice of essential needs that may arise.
Job Title
Heating Air Conditioning Service Technician