Job Title

About Roam Roam is the Canadian leader in the emerging car subscription market. Since launching in 2020, weve grown rapidly and are now expanding with the vision of becoming the modern automotive group, offering subscriptions, leasing, sales, and fleet management for both consumers and businesses. Our mission is to improve the way people access and own cars because we believe mobility is an essential part of modern life. Roam is backed by world-class investors including Mantella Venture Partners and Mistral Venture Partners. Roam is profitable, growing fast, and headquartered in Toronto, Canada, with offices and garages across the GTA. The automotive industry is undergoing a massive transformation, from electric and autonomous vehicles to entirely new mobility models like ours. Its an exciting time to be shaping the future of transportation in Canada. Visit Roams Website for more information: The Role Were expanding across Canada and looking for a City Manager to launch, grow, and own the Roam business in Ottawa. If youre an operator at heart who loves being close to the customer, building teams, and getting deep into the details of a P&L, this role is for you. This role is Ottawa-based and requires being in-market most days for site visits, vehicle checks, and team support. What You''ll Do Youll be the GM of Roams Ottawa market responsible for growth, operations, and the overall customer experience. Own market performance Take full ownership of Ottawas performance: growth, utilization, customer satisfaction, and city-level profitability. Build and execute a local market plan across B2C and B2B segments (residents, newcomers, small businesses, fleets). Monitor key metrics (bookings, churn, NPS, fleet utilization, cost per vehicle, etc.) and adjust quickly when things arent on track. Run day-to-day operations Oversee all local operations: vehicle preparation, check-outs/returns, damage & repairs, and on-time deliveries/pickups. Ensure vehicles are always Roam-ready: clean, safe, maintained, and aligned with Roams quality standards. Work closely with central operations, fleet, and support teams to forecast demand and ensure the right mix of vehicles in Ottawa. Lead and develop the local team Hire, train, and coach a high-performing local team (Ops Associates, Valet/Drivers, and future Supervisors). Create a culture of ownership, safety, and hospitality everyone feels responsible for the customer experience. Roll up your sleeves: youre comfortable jumping in on deliveries, returns, or customer calls when needed (this is not a desk only role). Champion the customer experience Make Roam the most loved way to drive in Ottawa by ensuring every interaction feels simple, transparent, and human. Resolve complex customer issues, especially those related to vehicle quality, billing, or insurance, and turn them into longterm loyalty. Partner with central CX teams to surface local insights and improve Roams product and processes. Grow the market Identify, test, and scale local growth channels: partnerships with employers, relocation agencies, rideshare/delivery drivers, housing providers, dealerships, and more. Represent Roam in the community and at local events; act as the face of the brand in Ottawa. Work with marketing to localize campaigns and content for the Ottawa audience. Youll report to a Regional / Head of Operations and work closely with: Central Operations & Fleet Customer Support & Risk Sales/Partnerships and Marketing Product/Tech (for tooling and process improvements) What You Bring To The Role You''re a self-starter and you make things happen. Must-haves 45 years of experience in operations, general management, branch/store management, logistics, mobility, car rental, or another highintensity service business. Proven track record of owning results (revenue, costs, and/or P&L) in a city or locationbased business. Strong people leadership experience: hiring, scheduling, coaching, performance management. Comfortable in handson operations: youre just as happy in the lot or at a customers curb as you are in spreadsheets. Highly datadriven you can interpret dashboards, spot trends, and make fast, informed decisions. Excellent communication and customer service skills; you know how to deescalate tough situations and leave customers feeling heard and helped. Valid Class G (or equivalent) drivers license with a clean driving record and comfort driving a variety of vehicles. Nicetohaves Experience in car rental, car sharing, subscription services, or fleetbased businesses. Experience launching a new city/market or opening multiple locations. Familiarity with Ottawas neighborhoods, commuting patterns, and business community. Comfort working in an earlystage or highgrowth environment with evolving processes. Our Team, Culture & Values Were a tightknit, ambitious team led by experienced entrepreneurs and operators who have built and exited multiple successful companies. We thrive on solving complex problems, moving fast, and delivering customer experiences that are remarkable. We Value Extreme ownership Curiosity and a growth mindset Bias toward action Scrappiness and resourcefulness Collaboration and kindness Focus and resilience Excellence Sense of humour What We Offer Up to $150K inclusive of: Performance bonuses Stock options Company car Comprehensive benefits 4weeks Paid vacation Hybrid work environment (home/office) #J-18808-Ljbffr