Job Title

Location: Restaurant Support Centre, Vaughan, ON (Remote may be considered) Reports To: Operations Manager The Franchise Business Coach is responsible for coaching, supporting, and influencing Franchises of designated KFC restaurants within specified regions across Canada. This would include delivering operations and brand objectives, key performance indicators (KPIs) and plans designed to achieve the company''s growth, revenue and profit targets while building franchise operating capability. The franchise business coach is required to motivate, develop, and influence franchisees at all levels to reach company and individual goals and objectives. Key Responsibilities (includes but not limited to): Strong verbal and written communication essential, with bilingual French / English (Must be able to communicate verbally in French to a high level.) Owns Franchise relationships through high-level franchise management & strategic planning Lead the onboarding and growth for new Franchisees/Licensees within your span Lead culture to fuel results as a leader that supports franchisees/licensees to build Above Restaurant Leadership capability at the organization level Partner with cross-functional teams to commercialize initiatives that will drive a better guest experience Lead periodic reviews with franchisees/licensee partners, documenting actions to drive accountability and progress while promoting a one system approach including sharing best practices Deliver national operations plan and budget designed to meet company''s Annual Operating Plan targets Recommend sales and growth opportunities to elevate operating capability across the franchise system by aligning, influencing, and challenging franchisees to deliver the brand vision as one system Evaluate performance and drive action within the designated Franchisees/Licensees against multiple criteria, including but not limited to: Balanced Scorecards, Food Safety and Restaurants Operations Compliance Checks & escalation processes, as well as Franchise Growth Criteria and Brand Standards compliance as outlined in brand requirements Oversee implementation of corrective action plans ensuring all Franchisees, Licensees and Restaurants meet or exceed minimum brand expectations within your span Other duties as required by Operations Manager Key Qualities & Qualifications: Strong verbal and written communication essential, with bilingual French / English (Must be able to communicate verbally in French to a high level.) Experience within Quick Service/ Food Retail, and/or multi-outlet industries highly regarded Minimum 5-7 years experience in operations/Commercial positions, with accountability for sales, profit, and people management essential Must be able to formulate and analyze to make decisions and influence operating agenda across your span Post-secondary degree with a major in business, marketing or finance preferred. Post graduate qualification (MBA) highly regarded Excellent interpersonal, influencing and communication skills with the ability to inspire all levels of franchise operations. Able to navigate and resolve conflicts effectively Outstanding coaching and mentoring skills with solid follow-up Strong ability to delegate, lead, and influence action through others Sound management level planning, directing, leading, and controlling skills High work ethic and independence, ability to work individually while travelling QSR trading patterns will require some evening and weekend work Ability to travel and remain away across Canada approximately 20% of the time What makes KFC a great place to work? Our People. We invest in people capability above all else, with a proven track record of developing internal talent to leadership levels across the business both in Canada and globally. We want people with smart, heart and courage that have the opportunity to not just make impact today but to become leaders of the future. Our Culture. We are known for a culture that rewards and recognizes great effort, big or small, and providing the work life balance that is so important to staying inspired and engaged. We don`t just say it, we mean it every Friday is a half day at KFC Canada! We will focus on your personal development as much as your professional development to ensure you can bring your best self to work. KFC, part of Yum! Brands, is the world''s most popular chicken chain and every day, we serve more than 12 million customers in more than 45,000 restaurants around the world. Our commitment to great food and service is the same commitment Colonel Harland Sanders had when he founded the concept more than 55 years ago, and that''s why KFC remains the worldwide leader in the category. KFC Canada is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. KFC Canada encourages applications from all qualified candidates. Contact if you need accommodation at any stage of the application process or want more information on our accommodation policies. Poste : Conseillre/conseiller de franchise Emplacement : Centre de support des restaurants, Vaughan (Ontario) Suprieur immdiat : Directrice/directeur des oprations La conseillre ou le conseiller de franchises est la personne charge dencadrer, de soutenir et dinfluencer les franchiss des restaurants PFK dsigns dans certaines rgions du Canada. Ses tches comprennent latteinte des objectifs dexploitation et de marque, des indicateurs cls de performance (ICP) et la ralisation des plans conus pour atteindre les objectifs de croissance, de revenus et de profits de lentreprise tout en renforant la capacit dexploitation des franchises. La personne titulaire de ce poste est tenue de motiver, de perfectionner et dinfluencer les franchiss tous les niveaux pour quils atteignent les buts et les objectifs individuels et ceux de lentreprise. Principales responsabilits (incluant, sans sy limiter) : Assumer la responsabilit des relations avec les franchiss grce une gestion de haut niveau des franchises et une planification stratgique. Diriger lintgration et la croissance des nouveaux franchiss et dtenteurs de licence sous votre responsabilit. Promouvoir une culture favorisant les rsultats en tant que leader qui aide les franchiss et les dtenteurs de licence renforcer la capacit de leadership de la direction du restaurant lchelle de lentreprise. Collaborer avec les quipes interfonctionnelles pour commercialiser des initiatives qui amlioreront lexprience client. Diriger des examens priodiques avec les franchiss et les partenaires dtenteurs de licence; documenter les mesures prendre pour favoriser la responsabilisation et les progrs; promouvoir une approche axe sur un systme unique, y compris la communication sur les meilleures pratiques. Mettre en uvre le plan et le budget dexploitation nationaux conus pour atteindre les objectifs du plan annuel dexploitation de lentreprise. Recommander des occasions de vente et de croissance pour amliorer la capacit dexploitation dans lensemble du systme de franchise en orientant, en influenant et en incitant les franchiss concrtiser la vision de la marque en tant que systme unique. valuer le rendement et dterminer les mesures prendre parmi les franchiss et dtenteurs de licence dsigns en fonction de plusieurs critres, notamment : cartes de pointage quilibres, vrifications de la conformit en matire de salubrit alimentaire et des oprations du restaurant et processus descalade, ainsi que conformit aux critres de croissance des franchises et aux normes de la marque, comme indiqu dans les exigences de la marque. Superviser la mise en uvre des plans dactions correctives pour sassurer que tous les franchiss, les dtenteurs de licence et les restaurants respectent ou dpassent les attentes minimales de la marque dans leur secteur. Excuter dautres tches, selon les exigences du Directeur des oprations. Qualits et qualifications cls : Excellentes capacits de communication orale et crite, bilingue en franais et en anglais. (Capacit de communiquer loral en franais un haut niveau.) Exprience en restauration rapide ou en vente au dtail daliments ou dans des secteurs points de vente multiples, un atout de premier plan. Au moins 5 7 ans dexprience dans des postes lis lexploitation ou aux activits commerciales, et responsabilit des ventes, des profits et de la gestion du personnel. Capacit tablir un programme dexploitation, lanalyser pour prendre des dcisions et linfluencer lchelle de lentreprise. Diplme dtudes postsecondaires avec concentration primaire en commerce, en marketing ou en finances, un atout. Diplme dtudes suprieures (matrise en administration des affaires), un atout de premier plan. Excellentes comptences en relations interpersonnelles, en influence et en communication, et capacit inspirer les franchiss tous les chelons. Capacit grer et rsoudre efficacement les conflits. Excellentes comptences en encadrement et en mentorat et solides suivis. Grande capacit dlguer, diriger et influencer les mesures prendre par lentremise des autres. Solides comptences en planification, en direction et en contrle au niveau de la direction. Grande thique professionnelle, autonomie et capacit travailler de faon indpendante en dplacement. En raison des structures commerciales des restaurants service rapide, du travail en soire et en fin de semaine sera exig. Capacit de voyager et dtre en dplacement dans tout le Canada environ 20 % du temps.