Job Title

Join to apply for the Bilingual Senior Specialist (German/English) role at Skip. 4 days ago Be among the first 25 applicants. Our Story Born in the Prairies, now part of a worldwide network, Skip is a tech company with an entrepreneurial spirit and the drive to be the best. We're a people-first, collaborative company with a fun, dynamic and innovative environment. Our vision is to empower everyday convenience. Whether its a Friday-night feast, a post-gym poke bowl, grabbing some groceries or sunscreen, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. All About The Role As a member of our diverse Global Operations team, you will help manage courier logistics and operational capacity for not only the Canadian market but also for international partners in this highly rewarding field. Youll work closely with multiple teams to ensure continuous growth, and play a key role in delivering an exceptional stakeholder experience. Key Responsibilities Provide best-in-class stakeholder experience to couriers, customers, and restaurants. Meet and exceed personal performance KPIs to consistently deliver an exceptional stakeholder experience. Maintain constant communication with the team to ensure seamless operations and alignment. Take ownership of escalations from couriers, customers, and restaurantsinvestigating complex issues, identifying root causes, and delivering timely, effective resolutions. Act as a point of contact for high-priority or sensitive cases, using sound judgment and discretion to resolve matters while maintaining service quality and brand reputation. Collaborate cross-functionally with relevant teams (e.g., logistics, support, legal) to address escalated issues efficiently and prevent recurrence. Manage health and safety-related incidents and escalations, ensuring timely resolution and escalating to local market compliance teams when appropriate. Review and approve financial transactions related to courier reimbursements and chargebacks, ensuring accuracy and adherence to internal policies. Provide feedback and insights from escalations to help improve processes, training, and stakeholder satisfaction. Can You Deliver (required Knowledge, Skills And Competencies) Have a great attitude and are a proven self-starter. Keep hustling and are able to work through rejection. Thrive in a rapidly changing environment and pay close attention to detail. Possess excellent communication, conflict resolution, and problem-solving skills. Remain calm under pressure and demonstrate sound judgment when handling high-stakes or sensitive escalations. Can manage multiple complex issues simultaneously while prioritizing effectively. Are empathetic, tactful, and able to de-escalate tense situations with professionalism and care. Use analytical thinking to identify root causes and propose long-term solutions based on escalation patterns. Fluent in German and English, both written and verbal. Why work at SKIP? SKIP is a top workplace in Manitoba, fostering an environment where employees feel proud and impactful. We value growth, inclusion, and dynamic teamwork. SKIP is proud to be an Equal Opportunity employer. We are committed to fostering a diverse and inclusive environment where all employees feel they truly belong and are included, seen, heard, and respected. All applicants will receive consideration for employment regardless of gender identity or expression, sexual orientation, race, ancestry, national origin, religion, age, marital/domestic partner status, disability, neurodivergence, or any other characteristic protected by law. Should you require any accommodations throughout the hiring process, please reach out to your talent acquisition specialist. Note All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory. Seniority Level Not Applicable Employment Type Full-time Job Function Customer Service Industries Software Development Referrals increase your chances of interviewing at Skip by 2x. #J-18808-Ljbffr