Job Title

OverviewCompany Overview: Kipling is one of Canadas largest and most successful independent full-service property management companies. Our core focus is property management both commercial and residential. With offices in Toronto, Kitchener-Waterloo, Calgary and Edmonton, Kipling currently manages over 28M square feet across 150 properties of various asset classes across Canada. Our reputation is built on trust, integrity, professionalism, and strong leadership, while our hands-on approach allows us to focus on creating well-managed and profitable investments for our clients: Trusted partners managing your real estate investments.Position SummaryThe Building Maintenance Manager is important to the successful operation of a residential property and is responsible for the physical maintenance of the property(s) and surrounding property and daily management and training of support staff. The Building Maintenance Manager must have a service-oriented approach, excellent communication skills, and work flexible hours including month-end and on-call emergency requirements. A positive attitude within a learning environment is essential, and participation in company training and development workshops/seminars will be necessary for continued development. Reports to the Property Manager.ResponsibilitiesCustomer Service: Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needsCustomer Service: Maintain an overall focus on enhancing the customer experienceCustomer Service: Foster a strong customer service culture amongst all staffCustomer Service: Promote a strong sense of communityManagement And Administration: Lead on-site Maintenance staff and manage daily maintenance activities at propertyManagement And Administration: Manage vendors on-site and oversee suite turnovers for property and building maintenance operations including but not limited to: mechanical equipment and fire equipmentsManagement And Administration: Ensure the efficient and profitable operation of the property by issuing and tracking work and purchase orders, and monitoring expenses and budgetsManagement And Administration: Complete thorough orientation and training of new staff, if required, according to established policies and proceduresManagement And Administration: Ensure a thorough knowledge and understanding of emergency procedures including fire, flood and mould remediation for all staffManagement And Administration: Assist building managers in maintaining all logs and safety checksManagement And Administration: Ensure all mechanical and exit doors are secure and properly functioning at all times. Secure recreation areas, locker rooms and other common element areas at prescribed timesManagement And Administration: Maintain a clean and orderly office at all timesManagement And Administration: Maintain and store maintenance supplies and complete regular inventories. Order supplies as necessary to ensure the proper operation of the propertyManagement And Administration: Oversee and review building inspections with the assistance of the building managerManagement And Administration: Be familiar with and adhere to the companys Health and Safety policyManagement And Administration: Wear prescribed Personal Protective Equipment (PPE) when required to do soManagement And Administration: Ensure all vendors and contractors comply with the established Health and Safety policy, and immediately report any infractions, hazardous conditions, or damaged equipment to the Property ManagerManagement And Administration: Oversee tendering of all property maintenance contracts including but not limited to: Elevators, mechanical equipment, turnovers, fire equipment, generators, pest control, etc.Maintenance: Have a thorough knowledge and understanding of all building systems (BAS, pumps, emergency generators, HVAC, boilers, chillers, sprinklers etc.) and an ability to complete minor maintenance and repairsMaintenance: Ensure completion of maintenance repairs on a timely basis to ensure resident satisfaction and safety (within 24-48 hours)Maintenance: Ensure completion of minor suite renovations or upgrade work including painting and general carpentryMaintenance: Ensure completion of general maintenance in parking garages/lots, mechanical rooms, rooftops and other common areasMaintenance: Coordinate month-end duties and responsibilities, including suite pre-inspection, and scheduling of contractors and staff for turnover of suitesMaintenance: Oversee work completed by fire and life safety systems contractors to ensure required maintenance and repairs are completed properlyMaintenance: Supervise staff, service providers and contractors and oversee quality of work performedMaintenance: Replace light bulbs in all common and exterior areas as requiredMaintenance: Ensure a complete knowledge and safe handling of cleaning materials (WHMIS), and ensure all contractors and vendors comply with safe handling guidelinesRequirements: Experience managing others and leading teamsRequirements: Computer skills and knowledge of Microsoft Office and Yardi maintenance moduleRequirements: A passion for excellence in customer service deliveryRequirements: Ability to resolve resident issues in a timely and professional mannerRequirements: Strong interpersonal, customer service, organization and communication skillsRequirements: A thorough knowledge and understanding of all building maintenance systems (pumps, emergency generators, HVAC, boilers, chillers, sprinklers etc.) and experience in related repairsRequirements: An ability to complete minor suite repairs as required including painting, plumbing, electrical and general carpentryRequirements: Ability to lift, push and pull heavy objects, including garbage bins, furniture and appliancesRequirements: Industry experience in commercial or residential property management requiredJob Type: Full-timeWork Location: In person #J-18808-Ljbffr