Job Title

At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cuttingedge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion. Okanagan Clinical Trials (OCT) located in Kelowna, BC, makes a significant contribution to the medical industry. Our clinic specializes in the execution of research studies that hope to advance treatments for many indications including Alzheimers disease, Parkinsons disease, migraine, autism, celiac disease, diabetes, and more. The Role The Patient Recruitment Specialist is responsible for all recruitment related activities for assigned clinical trials. This includes outstanding customer service skills, an indepth knowledge of protocol specific inclusion/exclusion criteria, participation in the development of recruitment strategies and plans, and the tracking of recruitment results. The role primarily involves phone screening potential study participants, entering information into the clinical database, and scheduling potential participants for onsite visits. In addition, the Specialist must possess a comprehensive knowledge of good clinical practices and privacy regulations as set forth by federal and provincial regulations. Responsibilities Maintain a thorough understanding of assigned study inclusion/exclusion criteria. Make outgoing calls and answer incoming calls from potential study patients and assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria and utilize these criteria to effectively assess potential participants. Follow recruitment followup processes thoroughly. Review patient database to identify potential study patients and initiate contact. Ensure accurate collection and entry of patient information into our database. Ensure courteous and efficient service is provided to all potential participants. Use effective communication and report daily to the study team. Develop and maintain relationships with Family Doctors and specialists in the community. Use the electronic database to book study visits. Attend and report at weekly team meetings. Plan, organize, and attend community outreach events. Send recruitment update emails to email database. Send faxes to Family Doctors regarding ongoing studies. Contact patients from physician referrals within 24 hours of referral receipt. Qualifications Comfortable using medical terminology. Excellent attention to detail. Verbal and written communication skills. Problemsolving skills. Strong ability to work independently. Ability to multitask. Proficiency in MS Word, MS Excel, and MS Outlook. Job Status: Full Time / 40 hours per week Employee Benefits: Eligible after 3month probation period. Work Schedule: Monday to Friday 8:00am 4:30pm (Onsite) EEO Statement As set forth in Headlands Researchs Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. We are a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), and we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A 'disabled veteran' is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a serviceconnected disability. A 'recently separated veteran' means any veteran during the threeyear period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An 'active duty wartime or campaign badge veteran' means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An 'Armed forces service medal veteran' means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Voluntary SelfIdentification of Disability We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. How do you know if you have a disability? A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohns Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinsons disease, multiple sclerosis (MS) Neurodivergence, for example, attentiondeficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury #J-18808-Ljbffr