Job Title

Apply for the Mid-Market Customer Success Manager role at Brex. Why Join Us Brex is the AIpowered spend platform that helps companies spend with confidence through integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companiesfrom startups to enterprisesincluding DoorDash, Flexport, and Compassuse Brex to proactively control spend, reduce costs, and increase efficiency on a global scale. Working at Brex lets you push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. Were committed to building a diverse, inclusive culture that empowers you to grow your career. What Youll Do As a MidMarket Customer Success Manager II, you will own a book of business comprised of our growing customer base, working day to day with finance teams from CFOs to accounting managers to ensure they unlock the full value of Brexs solutions. You will develop deep proficiency in all aspects of Brex products and work crossfunctionally with internal teams, including Implementation, Solutions, and Product. Youll create and execute account strategies for customers business goals by leveraging product usage insights, stakeholder engagement, and crossfunctional collaboration to drive product adoption, minimize churn, and grow account value. Where you'll work This role is based in our Vancouver office. We are a hybrid environment that requires a minimum of two coordinated days in the office per week (Wednesday and Thursday). Starting February2,2026 we will require three days per week in office (Monday, Wednesday and Thursday). You also have up to four weeks per year of fully remote work. Responsibilities Develop a deep expertise in Brex products to actively show customers how to become 'power users' of the platform. Proactively manage an assigned book of accounts to drive customer adoption, value realization, and account growth. Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation. Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement. Lead business reviews and financial health checks that drive executive alignment and showcase ROI. Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution. Partner cross-functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements. Consistently meet or exceed quarterly key performance metrics, including customer engagement and GMV targets. Requirements 3+ years of experience in customer-facing roles managing a book of business, owning account health, executive relationships, and expansion strategy at a high-growth start-up. Deep fluency in modern finance language, including handson experience with ERPs, spend management platforms, or AP automation tools. Backgrounds in corporate accounting or financial systems are a significant asset. Experience and comfort with interacting with a high volume of customers at different stages of the customer lifecycle. Passion for working with customers to ensure they achieve their goals. Strong business acumen with a finance-first mindset and comfort speaking the language of CFOs, Controllers, and FP&A teams. Ability to synthesize product usage data and identify key insights and trends. Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs. Bachelors degree required; finance, business, or related fields preferred. Bonus Points You think in systems, not silos, and understand the bigger picture of customer value. You are energized by developing relationships across a wide range of levels and roles. Compensation The expected OTE range for this role is $117,600 to $147,000. The starting wage depends on the candidates location, skills, experience, market demands, and internal pay parity. The OTE figure includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Please be aware that job seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored. #J-18808-Ljbffr