Job Title

OverviewAerospace Technical Help Desk Specialist - Avionic Systems at MHI Canada Aerospace, Inc. (MHIRJ) provides 24/7 technical and parts-related support for the CRJ fleet through the Customer Response Center (CRC). The CRC handles urgent AOG situations and routine inquiries, delivering live, comprehensive support to airlines, engineers, suppliers, and aircraft operators.Your Role as an Aerospace Technical Help Desk Specialist - Avionic SystemsBe part of an incredible team of talented professionals who share a passion for aviationCoordinate technical investigations with engineers, suppliers, and aircraft operatorsConduct technical analysis and troubleshooting, and implement corrective actionsRespond to airline technical inquiries with tailored solutionsAssess and investigate service difficulties and contribute to long-term solutionsBuild relationships with key decision-makers and influencers within airline clientsPromote MHIRJ products and services to support overall profitabilityWhat Youll Need to SucceedValid Aircraft Maintenance Engineer (AME) license from Transport Canada or FAA-certified A&P license, with expertise in mechanical systemsMinimum 5 years of experience with an airline or MRO organization working on CRJ products; experience in MOC or technical services is an assetTeam player with initiative, strong sense of responsibility, and sound technical and business judgmentWillingness to travel on short notice (less than 10% of work time)Excellent interpersonal and communication skills; ability to build and maintain positive relationships and communicate effectively at all levels with tact and diplomacyAbility to work under pressure, with strong attention to detail, planning skills, and commitment to meeting deadlinesSelf-starter capable of working independently, prioritizing tasks, and managing multiple urgent initiatives simultaneouslyEnglish proficiency is required, as the selected candidate will regularly communicate with colleagues, clients, and partners outside of QubecWhy Join Us?Are you passionate about aviation? Eager to make a meaningful impact for customers? Looking for a fulfilling career as an Aerospace Technical Help Desk Specialist - Avionic Systems? If so, youre in the right place. At MHIRJ, we recognize and value your contribution to our unified team. We live by our values and embody the behaviors that drive our success. Take flight with a team that shares your passion and supports your journey. Lets soar together at MHIRJ!We Offer Comprehensive Benefits for You and Your FamilyCompetitive health, dental, and vision insuranceGenerous vacation bankCompetitive compensation and annual bonus planRetirement savings plansEmployee discounts and much more!MHIRJ is an equal opportunity employer and encourages applications from women, Indigenous peoples, persons with disabilities, and members of visible minorities. #J-18808-Ljbffr