Job Title

Client Success Manager Schedule: 9 AM 6 PM PT (MonSat) About Us Sunrise Media is a fastgrowing dental marketing agency that specializes in Facebook/Meta paid ads, highquality lead call center support, video editing, and creative production. We help dental clinics across North America scale with consistent, highquality patient leads. Role Overview The Client Success Manager will be responsible for maintaining strong client relationships, monitoring campaign performance, coordinating internal teams, and leading a team of 810 employees. This role reports directly to the CEO. Key Responsibilities Conduct regular, structured client checkins to review campaign performance and gather feedback. Monitor all ongoing marketing campaigns and ensure tasks are executed on time. Coordinate with internal departments (ads team, call center, creatives, editors) to ensure a smooth workflow. Lead, manage, and support a team of 810 employees; maintain accountability and team productivity. Handle escalations proactively and provide timely resolutions. Ensure clients meet retention KPIs through consistent communication and campaign oversight. Brainstorm with the internal team to improve campaign results and propose optimisation strategies. Track deliverables, maintain CRM hygiene, and ensure accurate reporting. Prepare performance summaries and report directly to the CEO. Minimum Requirements (Must Be Met) At least 1 year of proven experience in client relationship management, account management, or a similar customerfacing role. Strong communication skills (written and verbal) in a professional business environment. Experience managing teams or leading small groups. Solid organisational skills with the ability to manage multiple clients and internal workflows simultaneously. Ability to work in a fastpaced digital marketing environment. Problemsolving mindset; able to handle escalations with professionalism. High level of accountability, reliability, and ownership. Education Minimum: Bachelors degree (Business, Marketing, Communications, or related field preferred). Equivalent experience may be considered. Compensation Yearly Salary: $48,048 $54,600 (depends on final payrate). Increment: Pay increase after successful completion of the probation period. Commission: Eligible after 6 months of service $100 CAD/month for each retained client (conditions apply). Seniority level MidSenior level Employment type Fulltime Job Function Business Development, Consulting, and Management Industries Advertising Services #J-18808-Ljbffr