Job Title

Join to apply for the Supervisor, Engagement Centre role at York University Base pay range CA$76,118.00 / yr - CA$82,632.00 / yr York is a leading international teaching and research university, and a driving force for positive change. Empowered by a welcoming and diverse community with a uniquely global perspective, we are preparing our students for their longterm careers and personal success. Together, we can make things right for our communities, our planet and our future. The Division of Advancement promotes York University's teaching and research priorities by engaging our diverse community of alumni and friends to build longterm, mutually beneficial relationships to secure philanthropic support for the University's students. Our division is comprised of four departments: Advancement Services & Operations is the administrative and technology support unit for all Advancement activities Alumni Engagement provides programs, services, and engagement to over 350,000 York alumni worldwide Development leads efforts to promote and secure philanthropic support from alumni, donors, friends, corporations, and foundations Advancement Communications & Marketing works to promote and communicate alumni and donor messages, along with direct marketing services for alumni and donor engagement Our mission is to inspire and cultivate meaningful engagement and philanthropic support within our diverse communities to advance York University's excellence in education, research and community service. We accomplish our mission through our values of accountability, collaboration and entrepreneurship. Responsibilities In support of this mission, the Supervisor, Engagement Centre role works with the Associate Director of Annual and Leadership Giving Engagement in the coordination and management of the York University Engagement Centre activities, including recruitment, hiring, scheduling, performance management and management of the daytoday operation of a fully automated Engagement Centre. The Supervisor is also responsible for the daily maintenance and operation of the automated dialling system, which is used to contact over 100,000 York University alumni, parents and friends on a yearly basis. The objective of the Engagement Centre is to deliver pertinent information to alumni, parents and friends, update demographic information, and acquire financial support for York University. Education Postsecondary diploma. Experience 3 years of related experience. 2 years of experience managing telemarketing programs and/or Engagement Centre operations. 1 year of management or supervisory experience within an Engagement Centre or highvolume customer service environment. Experience working within Engagement Centres, preferably fundraisingbased, and familiarity with telephone solicitation programs. For full position details, including skills and knowledge requirements, and to apply to this exciting opportunity, visit the External Career Portal (and refer to posting 113163. We offer comprehensive benefits and access to superb educational and recreational facilities. For more information on what York has to offer U, please visit: Seniority level MidSenior level Employment type Fulltime Job function Other / Higher Education #J-18808-Ljbffr