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Hiring has been closed for this position!Feel free to apply and we'll consider your application when hiring opens back up again.About Circuit Virtual ToursCircuit Virtual Toursis unifying the visitor experience through virtual and self-guided tours and interactive maps. Campuses, offices, and retirement homes use Circuit to digitize and tell their stories through their physical spaces.In Canada, Circuit is the #1 virtual tour platform used by colleges and universities. Weve been customer-led since the beginning, resulting in an enthusiastic base of advocates and a high customer retention rate. Weve got significant momentum and a bold vision for the future, and are looking for talented individuals to join us in making it happen. If driving customer satisfaction for a SaaS platform with a fast pace of innovation appeals to you, read on.The RoleAt Circuit, one of our values is toguide our customers. Customer empathy is a superpower we use to build better solutions and deliver greater value. Reporting to the Customer Success Lead, the Customer SuccessSpecialistwill take full ownership of their customer portfolio, supporting their onboarding, implementation, and launch of best-in-class virtual experiences. Following that, they will collaborate to help their customers maximize Circuit with strategies to boost usage, engagement, and lead generation, and with the goals of long-term relationships and retention.If building relationships and collaborating with customers to tell their stories through high impact virtual experiences inspires you, please apply. Youll be joining an innovative and energetic team developing a next-generation digital marketing platform.What youll be doingDevelop meaningful relationships, rapport, and trust with our customersProactively provide recommendations that contribute to our customers developing compelling content and impactful virtual experiencesProvide exceptional customer support through various channels including video meetings, chat, email, phone, and in-personLead customer onboarding and training sessions on the Circuit Content Management SystemInterpret, summarize, and present analytics to inform potential courses of action for customersExplain new features and functionality to encourage adoption and usageDiscuss pain points and collect feedback from customers that can be shared with the product teamCraft compelling how-to content, documentation, help videos, and webinars/workshops to assist customers with using CircuitInteract with customers to build case studies and thought leadership articles, to share knowledge and position Circuit an industry leaderQualificationsRelevant Bachelors degree, or equivalent combination of education and experience2+ years of customer service or experience in technology, EdTech, and/or software companies or related experienceDemonstrated ability to communicate and collaborate cross-functionally with internal and external stakeholdersCuriosity and understanding of marketing analytics and campaign performance measurement, and experience with analytics toolsHigh degree of ownership and strong business acumenOrganized and with a heightened sense of detail while operating in a fast-paced environmentExcellent communication skills, ability to convey yourself and the product clearly through verbal and written methodsStrong planning/project management skills with a demonstrated capacity to balance speed and quality, while quickly adjusting priorities as neededBonus points: include a short video to help us get to know you betterWe take potential into consideration. A combination of education and experience may be accepted if your resume doesnt include exactly the specifics listed above. If you think you have what it takes to succeed here, tell us more in your application.Whats in it for you?Join a growing team of enthusiastic product managers, UX designers, developers, and content creators who are passionate about memorable user experiences. Work directly with customers on a tech platform being used by hundreds of thousands of end users.Ownership is part of our philosophy. You're encouraged to think like an owner, rather than an employee with available stock options that give you the opportunity to shape the future of our company.Employee perks include:Competitive salaryComprehensive health benefits packageEquity optionsIndividual and team training and developmentMacbook/professional grade equipment providedTeam outingsOur valuesWin togetherBy strengthening relationships and trust, we win as a team.Guide our customersOur customers are our heroes. We listen to them, guide them, and achieve more together.Always be growingWe believe that growth comes from leveling up our shared knowledge and skills.Be inclusiveWe celebrate what makes us unique, and build inclusive experiences.Question the status quoWe discover new routes forward through innovation and questioning the status quo.Take ownershipWe have a philosophy of ownership. Everyone has a role to play in shaping our vision and making it a reality.Other detailsType: Permanent Full-TimeCompany Headquarters: Markham, ON, where we are committed to reconciliation, partnership and enhanced understanding with the communities in circle. The North, West, South and Eastern directions, and Haudenosaunee, Huron-Wendat, Anishnabeg, Seneca, Chippewa, and the Mississaugas of the Credit peoples.Note: candidates must have legal eligibility to work in Canada #J-18808-Ljbffr