Job Title

Customer Service Specialist (F0H) - Liberty Village Kitchen Hub is Canadas first virtual food hall, revolutionizing takeout and delivery by bringing the best restaurant brands together. As a member of our operations team, youll help ensure that every customer and delivery driver experience is exceptional and seamless. Role And Responsibilities Be part of an engaged, energetic and fun operations team in our store. Positively contribute to creating an unbelievable experience for all customers and delivery drivers. Work with restaurant partners to efficiently run food from their space to our frontofhouse. Ensure complete orders are expedited to the correct customer or driver. Assist customers with placing orders on kiosks and be a Kitchen Hub expert. Resolve order issues efficiently and turn every interaction into a positive experience. Perform side duties including the maintenance of dinein and work areas, waste removal, sweeping and mopping, and ensuring restroom cleanliness. Full participation in the facility Health & Safety program with a proactive approach to health, safety and security at all times. Communicate effectively with restaurant partners to help ensure operational standards are met. Problemsolve to find solutions to technical issues that arise and impact the customer experience. Consistently follow operational procedures and look for new ways to improve efficiencies. As required, assist with receiving deliveries. Other duties as requested by management. Qualifications 1-2 years of Customer Service experience with a genuine passion for creating the best experiences. Outgoing and friendly. Punctual, reliable and can be counted on for consistent attendance. Available to work flexible hours (may include early mornings, evenings, weekends, and/or holidays). Has a positive, proactive and solutionfocused mindset. Shows great attention to detail and is organized and tidy. Must have the ability to lift up to 20lbs and exert wellpaced mobility throughout a shift. Strong communication skills in spoken English. Health and Safety, and/or Food Handler Certification considered an asset. Seniority level: Entry levelEmployment type: FulltimeJob function: OtherIndustries: Restaurants Kitchen Hub welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr