Job Title

Outpatient Clinical Manager Base pay range CA$90,000.00/yr - CA$110,000.00/yr About the Opportunity Reporting to the Director, Outpatient Services, the Outpatient Clinical Manager provides daytoday operational and clinical leadership for Casey Houses interdisciplinary outpatient team, which delivers comprehensive, wraparound care to clients living with or at risk of HIV. The role is accountable for team performance, client flow, quality of care, and staff development. Clinical Leadership & Coordination Provide daytoday, rapidresponse leadership and inthemoment clinical oversight for staff within the outpatient program, with a focus on deescalation, relationshipbuilding, and supervisory direction during incidents and emergent situations. Assign and redeploy team members in real time to manage client flow, respond to safety incidents, and ensure coverage for highacuity presentations. Directly supervise outpatient staff, including responsibility for performance management, coaching, and accountability to organizational standards. Support coordination and optimisation of client care, ensuring alignment with traumainformed, harm reduction, and antioppressive principles. Codevelop, implement, and evaluate clinical protocols and practice guidelines. Design and lead structured onboarding for new hires. Provide ongoing feedback and continuous learning for outpatient team members to support development and performance. Analyse and report service trends and lead teamlevel quality improvements. Client & Staff Support Alongside the director, act as a senior nursing clinician and resource to support staff in managing complex client needs. Lead incident reviews and followup processes, including root cause analysis, staff debriefing, and mitigation plans. Oversee access reviews and make recommendations regarding client access modification or reinstatement based on safety assessments. Serve as the escalation point for client complaints and conflict resolution. Participate in case conferences, care planning meetings, and interdisciplinary rounds. Support integrating mental health and addiction services into the outpatient program through coordination of internal and external services when working with complex cases, aligning care planning across disciplines, facilitating timely referrals, and improving continuity between communitybased providers and Casey House clinicians. Demonstrated knowledge of collective agreements, labour relations, and unionised work environments. Leadership & Risk Management Collaborate with the director on critical incidents, including documentation and communication with executive leadership. Lead interdisciplinary huddles and debriefs following safetyrelated incidents or operational disruptions. Collaborate on continuous quality improvement initiatives, including audits, case reviews, and program evaluations, in collaboration with the director. Identify opportunities for service enhancement and support the implementation of evidencebased interventions. Support the onboarding, orientation, mentorship, and professional development of new and existing staff. Work with interdisciplinary team members to review and address client concerns and service gaps. Operational & Administrative Duties Maintain staff scheduling, workflow optimisation, and workload planning. Serve as an integral member of the team, contributing to the reimagining of client care. Engage in continuous improvement efforts, ensuring that care evolves to meet clients' changing needs and healthcare trends. Support programme planning, evaluation, and reporting in collaboration with leadership. Contribute to developing policies and procedures that enhance client outcomes and staff effectiveness. Serve as a liaison between frontline staff, leadership, and external community partners to ensure seamless service delivery. Oncall obligations: oncall expectations for this position will be shared among the clinical leadership team within the building. Each leader would be on call for approximately one week every six to seven weeks, with additional compensation provided during these periods. About You: Education and Experience Current Registration and in good standing with the College of Nurses. Bachelors Degree in Nursing (BScN) required; Masters Degree in Nursing or related field preferred. Minimum of five (5) years of experience in a community or mental health setting, including two (2) years in a leadership or mentorship role. Demonstrated skills in deescalation and crisis intervention in highacuity or communitybased settings. Experience in harm reduction, HIV care, mental health, addictions, and community health is required. Familiarity with traumainformed, antioppressive, and equitybased care models. Experience working with clients who use substances, people experiencing homelessness, and those with complex mental health needs. Experience working with populations living with or at risk of HIV, along with an understanding of the social determinants of health that affect these communities, such as homelessness, food insecurity, and unemployment. Experience working with diverse and historically marginalised populations, including racialised, Indigenous, or 2SLGBTQIA+ communities. Experience providing case management and advocacy in communitybased settings, prioritising client empowerment. Excellent communication, advocacy and interpersonal skills. Ability to work independently and prioritise tasks. Technical Skills Strong leadership and problemsolving abilities in a fastpaced healthcare setting with a commitment to improving client care and fostering a supportive work environment. Ability to analyse service delivery trends, recommend improvements and implement changes. Competence in electronic health records, clinical documentation, and data analysis. Knowledge of best practices in harm reduction, withdrawal management, and crisis intervention. Strong knowledge of clinical best practices, client safety, and quality improvement methodologies. Familiarity with EPIC EMR is a valuable asset. Additional Skills and Competencies Strong leadership and problemsolving abilities in a fastpaced clinical practice setting. Strong deescalation and crisis intervention skills. Ability to analyse service delivery trends, recommend improvements, implement changes, and evaluate effectiveness. Competence in electronic health records, clinical documentation, and data analysis. Excellent attendance and punctuality are essential. About the Benefits Participation in Healthcare of Ontario Pension Plan (HOOPP). $1500 annually for approved professional development requests. Competitive personal entitlement plan (Vacation, Personal Days, Floater Stat holidays, Paid sick days). Comprehensive benefits provided by Beneva, including extended health, dental, life insurance, and LTD coverage. 24/7 access to Employee and Family Assistance Plan. Indoorsecured bicycle parking. Casey House is committed to providing accommodation in all parts of the hiring process. If you require an accommodation, please notify us, and we will work with you to meet your needs. Seniority level MidSenior level Employment type Fulltime Job function Health Care Provider Industries Hospitals and Health Care #J-18808-Ljbffr