Job Title

Account Manager, Enterprise Gorgias Lead revenue growth for our largest enterprise customers at Gorgias, a pioneer in conversational commerce. Base pay range: CA$89,000.00/yr CA$98,000.00/yr We believe conversations will become the #1 way to shop. At Gorgias, were building a unified AI agent that sells, supports and reengages customers across the entire journey. Conversational commerce is the future of ecommerce, and were leading that shift. Our mission is to turn every customer interaction into a personal, seamless, and intelligent relationship, making shopping feel more natural than ever before. Quality: conversations that feel authentic and onbrand. Experience: effortless shopping from chat to checkout. Reengagement: personal, oneonone dialogue instead of noisy marketing. The opportunity is massive. As AI reshapes how people buy, were building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. About The Team The Account Management team is part of the Sales Team at Gorgias. The focus is driving growth in Annual Recurring Revenue (ARR) through renewals, crossselling and upselling to our existing customer base. You will join a team of five Account Managers supporting our largest customers and your skills will be instrumental in driving revenue. About The Role The Account Manager (AM) will manage a portfolio of approximately 120 enterprise accounts, working closely with Customer Success Managers to drive growth, retention and influence across a portfolio of our largest global customers. What Youll Do Drive Account Growth: Identify and execute upsell and crosssell opportunities, strategically expanding accounts while meeting revenue targets. Develop Strategic Account Plans: Collaborate with the CSM to create tailored plans for each account, leveraging insights to maximize customer value and align with their business objectives. Engage with Key Stakeholders: Build and nurture relationships with executivelevel stakeholders, ensuring alignment on goals and fostering advocacy. Collaborate with CrossFunctional Teams: Partner with CS, Product and Legal to deliver seamless customer experiences and address complex challenges effectively. Leverage CRM for Insights: Accurately document account activities, opportunities and risks in the CRM to inform datadriven strategies. Travel to Strengthen Relationships: Conduct inperson meetings with clients (up to 34 weeks per year) to deepen relationships and gain insights into their evolving needs. Who You Are Experienced Account Manager: 34 years managing and selling into midmarket SaaS accounts ($5M+ in GMV), with a proven track record of driving growth through expansion across portfolios exceeding $1M ARR. Relationship Builder: Skilled at engaging and influencing Clevel executives, fostering trust and longterm partnerships. DataDriven: Experienced in reviewing and interpreting data trends, using insights to identify opportunities, mitigate risks and present actionable solutions to clients. Strategic Problem Solver: Able to diagnose customer pain points and develop tailored solutions that drive meaningful outcomes. Excellent Communicator: Strong verbal and written communication skills, capable of translating technical concepts into business value. ResultsOriented: Focused on achieving and surpassing growth and retention goals. Highly Organized: Adept at managing multiple accounts and priorities in a fastpaced, dynamic environment. Technically Savvy: Proficient with CRM and reporting tools, with a strong aptitude for learning and leveraging new technologies. Adaptable and Resilient: Thrives in a startuplike setting, navigating challenges with tact and composure. Perks and Benefits 5week vacation Paid sick leave (15 days) 6 weeks full remote per year Paid parental leave (16 weeks) CAD $400/month for lunch expenses (youll have your own Gorgias credit card) Private health insurance and retirement pension Up to CAD $900 to set up your workstation at home Up to CAD $2,600 of learning material and wellness support per year (CAD $1,950 for learning material and CAD $650 wellness budget) Every quarter, we organize an online companywide summit to discuss where were going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats. AI Use in Recruiting We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity & Inclusion We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. This position is open to fill a current vacancy on our team. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at . Seniority Level MidSenior level Employment Type Fulltime Job Function Sales and Business Development Industries Software Development #J-18808-Ljbffr