Job Title

OverviewCustomer Care Representative - Ottawa Bilingual (French/English) is preferredOur MissionOntario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life. Come Join Our Team!PurposeAs part of the Customer Service Order Desk team, this role provides outstanding customer service by processing orders and inquiries received through various sources, including those from healthcare agencies, long-term care facilities, and individual clients or caregivers.Location: Ontario Medical Supply, OttawaReports to: Customer Experience ManagerNo. of Positions: 1ATR: 4880Type: Full time, PermanentSalary: $22.00 to $22.50/hrBenefits: YesJob ResponsibilitiesProcess client orders for service, equipment, supplies, oxygen, and pharmaceuticals, including rentals; orders are received by phone, email, or faxProcess direct client paymentsIssue client billingsProcess third party billings (various payers)Maintain proper documentation for third party billing purposesAddress the matter of overdue account balances, organize call schedule, arrange payment plansAttend to clients, and resolve client concerns by phone, email, and in-personIdentify and action opportunities to improve client serviceCreate / maintain client contacts and customer cards and validate information with customers as requiredGenerate various reporting for internal service teamFile service orders upon completionProvide assistance in ensuring rental equipment is returnedProcess inventory orders as neededPrepare parts requests and conduct follow up as neededPrepare quotes as neededQualificationsCompletion of Post- Secondary Education in an Administrative or related field of studyMinimum 1 year experience with administrative procedures and office dutiesMinimum 1 year in a customer service roleProficient with Microsoft Office including Excel, Word and OutlookProficient with ERP systems, GP or Pronto preferredStrong interpersonal and communication skills (both verbally and in writing)Bilingual (French/English) is requiredStrong initiative and ability to work proficiently in a team environment as well as independentlyAbility to time manage, remain organized and prioritize workEnthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill setCommitment to deliver excellent internal and external customer serviceHuman ResourcesWhile we thank you for your interest, only select applicants will be contacted regarding the position.Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have appliedCompanyOMS / Royal DrugsLocationOttawaOpening DateSep 11, 2025Closing DateOct 31, 2025RequirementsType: DescriptionStatus: A&AODA Accessibility & AODA Acknowledgment Required within 30 days after job startsEO -2 Quality & Regulatory Training (Phase 2) Required within 30 days after job startsEO-1 General Orientation (Phase 1) Required within 30 days after job startsWHMIS WHMIS 2015 Required within 30 days after job startsWPVH Workplace Violence and Harassment Required within 30 days after job starts #J-18808-Ljbffr