Job Title

JOB SUMMARYThis position provides customers with deployment and support services for UPS approved technology products. The incumbent supports internal and external customers and UPS Information Technology (IT) infrastructure. This position conducts hardware and software planning, performs network management and administration, and provides technical advice and training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading UPS approved software, hardware, and infrastructure. The incumbent troubleshoots technology related issues and collaborates with staff to deploy standardized practices and procedures to restore technical services. This position executes implementations and facilitates activities to support programs and projects. The incumbent engages in regular audits to ensure the IT environment meets UPS standards. The incumbent works in multiple locations (i.e., UPS facilities, vendor facilities, and customer locations) to perform deployment and support activities. This position provides support with landlines, cell phones, smartphones, data lines, HDVC and MOVI conference calls, and Private Branch Exchange (PBX) systems and works with vendors, coordinates visits, and provides support for any required tasks.RESPONSIBILITIESPerforms Integrations and InstallationsAssists with Facility Technology ManagementFulfills Service RequestsInterfaces with Customers, Teams, and AssociatesConducts TSG Technical Disaster Recovery ProceduresAddresses Customer RequestsThe candidate must be able to work flexible hours. Need to be able to travel and have overnight stays in order to complete the assigned task.Must have a valid driver's license and a good working vehicleMandatory overtime is requiredWorking hours from 3:00am - 11:30am EST (flexible)QUALIFICATIONSPreferences:Bachelors DegreeA+, Microsoft Certified Solutions AssociateJOB DETAILSFull-time, PermanentDental careEmployee assistance programExtended health careOn-site parkingSCHEDULEMonday to FridayMorning shift #J-18808-Ljbffr