Job Title

Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And were still growing fast, even after two decades. What does that mean for you? As Klick experiences exponential growth year-over-year, so do the people who help make it happen. Because were constantly evolving and changing, we invest in talent early and often, to develop future leaders at all levels. Were one of the countrys Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. We know that career paths are seldom simple and straightforward. And that's an asset. If you feel like youd be a good fit for this role, we encourage you to apply and take the first steps to starting your career journey at Klick! Overview As an Associate Director, Technology Enablement, reporting to the VP, Technology, youll lead the delivery of highquality, compliant, and scalable healthcare omnichannel technology projects from websites and CRM systems to engagement and automation tools. Youll bring Klicks SDLC to life, ensuring every project runs smoothly from planning and design through build, testing, and launch. Responsibilities Oversee daytoday delivery of omnichannel technology projects ensuring alignment across teams, timelines, and budgets. Act as the central coordination point between Technology Enablement, PMO, and other technical crafts to ensure seamless handoffs, predictable execution, and measurable delivery outcomes. Drive quality and consistency across all technology delivery phases, from planning through launch, delivery checkpoints and postproject monitoring. Define and communicate the technical task plan (WBS) for each project, collaborating with PMO to ensure dependencies, milestones, and resourcing are accurately represented in the project schedule. Review technical and project documentation (BRDs, wireframes, technical specifications) to ensure clarity, feasibility, and completeness. Partner with PMO and technical crafts to maintain RAID logs, track risks, and drive proactive resolution of delivery challenges, issues, or incidents in collaboration with the client and internal stakeholders. Participate in technology review and architecture sessions to validate scalability, integration, and compliance. Forecast technical resources and support project capacity planning across multiple client accounts, leveraging our resource management tools and delivery dashboards to maintain visibility into utilization and staffing needs. Champion delivery excellence, process improvement, and consistent use of Klicks tools and frameworks. Lead by example fostering collaboration, innovation, and accountability across teams. Qualifications 7+ years of experience delivering web, CRM, or omnichannel marketing technology solutions, ideally within healthcare or regulated industries, including handson experience. Strong understanding of digital delivery processes and ability, from discovery through launch and maintenance, with experience defining KPIs and process controls to measure and optimize delivery performance. Proven ability to manage crosscraft teams and multiple concurrent technology workstreams. Ability to create, interpret, and communicate technical documentation, requirements, and design assets clearly with attention to maintaining documentation completeness and operational traceability. Excellent collaboration and communication skills across creative, strategy, and technology teams, as well as clientfacing discussions related to the technical delivery, health and technical readiness of projects. Familiarity with modern web and CRM platforms such as Veeva, Salesforce, Adobe Experience Manager, Contentful, or custombuilt solutions using HTML (React, Gatsby, etc.). Experience with APIs, integrations, or cloudbased platforms (AWS, Azure, GCP) is an asset. Calm under pressure, organized, and focused on outcomes, in a fastpaced, highenergy environment, with the ability to adapt to evolving client needs and manage multiple delivery priorities simultaneously. Preferred Qualifications Experience supporting pharma marketing or medical affairs programs. Experience as a business system analyst. Knowledge of US / FDA healthcare compliance, privacy, and data standards. Background in technical consulting or omnichannel program delivery at an agency or consulting firm. Demonstrated domain knowledge and experience in medical affairs and/or pharma marketing processes. Experience and understanding of existing and emerging healthcare industry data standards. Experience with marketing operations management and performance reporting is an advantage. We use an AIpowered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. The tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us. #J-18808-Ljbffr